Disability Retirement Application Specialist

Job Title: Disability Retirement Application Specialist

Location: Pasadena, CA

Pay Rate: $30-$35/hour on W2

Duration: 6–12 months (Contract)

Number of openings: 2

About the Role

We are seeking a detail-oriented and highly organized Disability Retirement Application Specialist to join our team on a contract basis. In this role, you will be responsible for processing disability retirement applications, managing appeals, and supporting members through complex administrative and regulatory processes. You will work under the guidance of Intake and Appeal Supervisors and play a critical role in ensuring accurate, efficient, and timely service delivery.

Key Responsibilities

Application Processing & Intake

• Review and process incoming disability retirement applications
• Ensure application completeness and advise members on eligibility criteria
• Request and manage authorization for access to confidential records
• Communicate with departments regarding employer-filed applications

Records Management & Research

• Locate, obtain, and verify employment, medical, legal, and workers' compensation records
• Coordinate with copy service vendors and other County departments
• Maintain organized, accurate, and complete record files
• Expedite acquisition of documents and resolve any delays

Appeals Coordination

• Process member appeals and prepare documentation for board approval
• Schedule medical examinations and assign referees for appeal hearings
• Prepare and distribute appeal-related correspondence and materials
• Maintain detailed electronic records on appeal status and documentation

Communication & Reporting

• Draft correspondence including Board decision letters, agendas, declarations, and memos
• Ensure timely and accurate submission of reports and case materials to all stakeholders
• Scan and distribute records to internal and external parties

Administrative Support & Invoicing

• Track and process invoices from panel physicians and third-party vendors
• Verify charges using medical fee schedules and adjust billing when necessary
• Submit approved invoices for payment

Additional Duties

• Support special audits or case reviews as assigned
• May manage a small case load depending on training and department needs
• Perform other related duties as required by the Intake or Appeal Supervisor

Qualifications

• Strong administrative skills with excellent attention to detail
• Experience in handling sensitive or confidential information
• Ability to interpret and follow established guidelines and procedures
• Familiarity with medical, legal, or retirement-related documentation preferred
• Strong communication skills and professional demeanor
• Proficiency with electronic recordkeeping and Microsoft Office tools

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington