What are the responsibilities and job description for the Customer Service Representative position at Sun-Maid Growers of California Admin?
Description
The Customer Service Representative (CSR) is a full-time role responsible for managing Ingredient and Export Customers. This individual will demonstrate exceptional commitment to their accounts as they interact with internal and external partners, in alignment with our commitment to ensure exceptional service. Must be an open communicator, collaborator, and self-starter.
Sun-Maid is a world leader for Raisins and dried fruit sales around the world. Sun-Maid is a Grower Cooperative that was founded in 1912 and still running strong 114 years later. Our products can be found in every major grocery store in the USA and Canada, and we export to over 50 countries. Our business is based on our grocery retails items, and as an ingredient supplier to some of the world’s largest food manufacturers.
The ideal candidate will embrace our progressive culture, which emphasizes growth, innovation, and collaboration. Sun-Maid fosters a positive work environment through team-building activities and company-sponsored events. As one of the premier employers in the Central Valley, we are committed to expanding our team with individuals who share our values.
Essential Job Duties:
• Primary duty is to manage customer transactions including sales orders, logistics and correspondence.
• CSR is the primary contact point for day-to-day transactions, both internal & external.
• Communications with customers, brokers, Sun-Maid Sales, Shipping and others is a daily responsibility.
Customer management involves the following duties:
- Set up new Customers as needed
- Enter and manage customer orders daily
- Oversee Customer contracts
- Manage Export bookings & customs paperwork
- Manage Customer promotions, promotional claims & disputes
- Obtain and process credit/deduction documentation from Brokers or Customers.
- Manage broker activities, including processing payments, adjustments and managing deductions
- Ensure pricing on orders is correct and price lists are maintained
- Coordinate customer requested returns
- Prepare/review Customer Export documents including bank drafts, certs of production, organic certificates and quality documents
Sun-Maid internal collaboration involves the following duties:
- Coordinate with Operations for production scheduling of customer specific items to meet demand
- Notify supervisors and sales teams of Customer issues and assist in resolution.
- Request freight pricing, coordinate shipment scheduling and freight payment processing with the Transportation team.
- Work with Demand Management & Whse Reconciliation to help manage inventory at our forward warehouses.
- Assist Accounts Receivable with short payments or overdue invoices.
- Ability to handle one’s own workload while providing back-up to other team members as needed
Ancillary Job Duties:
• Support implementation of new business solutions and/or procedures to improve accuracy and efficiency.
• Perform additional duties, as needed, by the company.
Requirements
Education and Experience:
- Minimum AA degree preferred but not required.
- Minimum 2 years of customer service experience preferred, ideally in a manufacturing environment.
- Proficiency in Microsoft Excel, Word and PowerPoint.
- Strong problem-solving skills, organizational ability, and sound business judgment.
- Excellent communication skills (written and verbal).
- Excellent math skills and accounting skills recommended.
- Ability to manage multiple tasks simultaneously.
- Collaborative team player with a positive attitude and strong work ethic.
Salary : $22 - $26