What are the responsibilities and job description for the IT Tech Tier II position at Summit Technology Affiliates, LLC?
Description
About Us
Summit IT Solutions is a security-focused Managed Service Provider (MSP) delivering modern, reliable IT services to businesses across Oklahoma. We take a hands-on, partnership-driven approach—embedding ourselves into our clients’ operations, supporting their systems, and strengthening their security posture. Our team values accountability, professionalism, and continuous improvement. We don’t just fix issues; we build resilient environments.
Position Overview
We are seeking a Tier II IT Technician with strong experience in workstation support and a solid comfort level with networks, servers, and MSP environments. This role blends remote support, onsite troubleshooting, and hands-on implementation work. You’ll handle escalations from Tier I, perform deeper diagnostics, and assist with configuring and maintaining client infrastructure.
Key Responsibilities
If you’re confident with networks and servers, enjoy solving real-world problems, and want to be part of a growing MSP that prioritizes quality and security, we’d love to meet you. At Summit IT Solutions, you’ll make a direct impact on client environments while continuing to grow your technical expertise.
About Us
Summit IT Solutions is a security-focused Managed Service Provider (MSP) delivering modern, reliable IT services to businesses across Oklahoma. We take a hands-on, partnership-driven approach—embedding ourselves into our clients’ operations, supporting their systems, and strengthening their security posture. Our team values accountability, professionalism, and continuous improvement. We don’t just fix issues; we build resilient environments.
Position Overview
We are seeking a Tier II IT Technician with strong experience in workstation support and a solid comfort level with networks, servers, and MSP environments. This role blends remote support, onsite troubleshooting, and hands-on implementation work. You’ll handle escalations from Tier I, perform deeper diagnostics, and assist with configuring and maintaining client infrastructure.
Key Responsibilities
- Diagnose and resolve escalated hardware, software, and network issues (remote and onsite).
- Support and maintain Windows Server environments, Active Directory, Group Policy, and file/permission structures.
- Configure and troubleshoot firewalls, switches, wireless networks, and VPNs.
- Deploy, image, and configure workstations, laptops, and related hardware.
- Assist with server builds, migrations, and infrastructure projects.
- Document work clearly in the PSA system and follow internal processes.
- Participate in client onboarding, network assessments, and environment documentation.
- Provide mentorship and technical support to Tier I technicians.
- Assist with staging, prepping, and organizing equipment as needed for project rollouts.
- Competitive pay with clear opportunities for advancement.
- Medical, Dental, Vision, Life Insurances
- HSA and FSA
- 401(k) with Matching Schedule
- PTO and Paid Holidays
- Ongoing training, certification support, and professional development
- A team culture built on accountability, growth, and doing things the right way.
If you’re confident with networks and servers, enjoy solving real-world problems, and want to be part of a growing MSP that prioritizes quality and security, we’d love to meet you. At Summit IT Solutions, you’ll make a direct impact on client environments while continuing to grow your technical expertise.
- THIS POSITION REQUIRES strong understanding of NETWORKING and SERVERS
- 2 years of IT support experience, MSP experience preferred.
- Strong understanding of networking fundamentals (VLANs, routing, firewalls, DHCP, DNS).
- Working knowledge of Windows Server, Azure AD/Entra, and Microsoft 365 administration.
- Solid troubleshooting and root-cause analysis skills.
- Excellent communication skills and professionalism with clients.
- CompTIA A and Network required. Additional industry certifications—Server , Microsoft 365, Azure, or equivalent—are strongly preferred.
- Valid driver’s license and ability to travel locally to client sites.
- Bilingual is a plus.