What are the responsibilities and job description for the CENTRAL OPERATIONS SPECIALIST II-III position at Summit State Bank?
Summit State Bank is an award-winning Community Bank whose core values are based on making a positive impact on our employees, customers, and the communities we serve. Our employees are important to us, we provide rewarding career paths with competitive pay and excellent benefits. If you want to work for a Community Bank that values you and your contributions, we encourage you to apply.
We are seeking a full-time, in-office Central Operations Specialist II–III to join our team at the Bicentennial location. This position performs a variety of essential duties in support of the bank’s back-office operations and provides intermediate to advanced-level assistance to internal and external customers with deposit and online banking products. This position may also serve as the bank’s primary expert in at least one specific area within Central Operations.
Primary Functions:
- Perform daily processing and ensure timely completion of tasks related to ACH, including returns, originations, customer support, and reviews.
- Handle all aspects of wire transfers, including input, verification, reconciliation, and agreement setup.
- Manage remote deposit capture (RDC) activities, such as review, troubleshooting, new setups, and customer training.
- Oversee lockbox payments, ATM/debit card disputes, chargebacks, and exception items (NSF and non-posted).
- Conduct reconciliations for ATM settlement accounts, concentration accounts, and official check accounts.
- Process affidavits, breach of warranty claims, legal orders (levies, subpoenas), collections, dormant accounts, and escheatment.
- Monitor daily activity for discrepancies or red flags and support internal/external audits.
- Complete assigned monthly and quarterly certifications.
The ideal candidate will possess strong problem-solving skills, a customer-focused mindset, and an intermediate to advanced understanding of deposit and online banking products. While some guidance may be needed for more complex tasks, the Specialist is expected to operate with a high degree of independence in most areas and demonstrate expertise in at least one Central Operations function. Pay Range: $24.00 - $29.00/hour.
Minimum Requirement: At least one year of relevant experience in banking operations or a related field.
Summit State Bank offers a generous benefits package that supports our employees’ needs. The benefits offered include Medical, Dental, Vision, FSA, Life, AD&D and LTD coverage, employer HSA contributions of up to $4,000 annually, a 401(k) with employer-matching contributions. Summit State Bank also provides tuition reimbursement, wellness resources, internal mentorship programs and paid volunteer time off. All full-time positions are eligible for a minimum of three weeks of paid vacation annually.
All applicants should apply on our website: https://www.summitstatebank.com/careers.php.
Summit State Bank is an Equal Opportunity/Affirmative Action Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
