What are the responsibilities and job description for the Contact Center Member Relations Manager position at Summit Logo?
Are you energized by leading teams, inspiring others, and making a real impact in a fast-paced environment? Summit Credit Union is seeking a dynamic Contact Center Member Relations Manager to elevate our member experience and drive service excellence.
What You’ll Do
- Lead, coach, and empower a team of Member Relationship Specialists to deliver outstanding service and sales results.
- Foster a culture of service-to-sales, motivating your team to achieve ambitious goals.
- Monitor performance, recognize achievements, and identify opportunities for growth.
- Champion professional development through hands-on coaching, training, and mentorship.
- Use data-driven decision-making to enhance member satisfaction, loyalty, and retention.
- Collaborate with other managers and trainers to implement innovative changes.
- Ensure compliance with all relevant regulations and keep staff informed about products, services, and policies.
What You Bring
- Associate degree or equivalent professional experience.
- 5 years in sales and customer service, with deep knowledge of contact center operations.
- Experience in financial services, product development, process improvement, and staff development.
- Strong communication skills and a passion for leading high-performing teams.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Ability to obtain a Nationwide Mortgage Licensing System (NMLS) number.
Why Summit?
- Competitive Compensation & Benefits: Enjoy a comprehensive benefits package including health, dental, vision, retirement plans, paid time off, and more.
- Professional Growth: We invest in your development with ongoing training, mentorship, and advancement opportunities.
- Inclusive Culture: Summit Credit Union is committed to diversity, equity, and inclusion. We believe that different makes us better.
- Community Impact: Be part of a team that helps members manage money more easily, effectively, and enjoyably.
Ready to Lead the Way?
If you’re passionate about people, thrive in a fast-paced setting, and want to make a difference, we want to hear from you!
