What are the responsibilities and job description for the Contact Center Member Relationship Specialist 1- (Bilingual Spanish) Peak hours position at Summit Credit Union?
Description
Summit Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Veterans, Minorities and Individuals with Disabilities.
Join Summit Credit Union as a Bilingual Peak Member Relationship Specialist!
Are you passionate about helping people and fluent in both English and Spanish? Do you thrive in a fast-paced, member-focused environment and want to make a real difference-every Saturday? If so, we want you on our team!
At Summit, we believe in making money management easier, more effective, and-yes-more fun for our members. As a Bilingual Peak Member Relationship Specialist, you'll be at the heart of our mission, connecting with members and building lasting relationships.
What You'll Do:- Serve members with excellence via phone and digital channels-voice calls are your top priority!
- Build trust and rapport by understanding members' needs and recommending products and services that strengthen their financial well-being.
- Solve problems creatively and go above and beyond to exceed expectations.
- Take ownership of member situations, follow up as promised, and help us continually improve our service.
- Work every Saturday in a supportive, climate-controlled environment-perfect for those seeking part-time flexibility.
- Bilingual proficiency in Spanish and English-you'll be a key resource for our diverse member base.
- A passion for service and a knack for building relationships.
- Experience in member service, call centers, financial environments, or sales (at least two years in two of these areas).
- Strong communication skills and the ability to use digital tools and Microsoft Office.
- A team spirit-you'll collaborate with colleagues and contribute to our positive workplace culture.
- Part-time role with required Saturday hours
- Opportunities for growth, training, and development
- Work with cutting-edge digital tools in a modern contact center
- Make a real impact in members' lives-every day!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Summit Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Veterans, Minorities and Individuals with Disabilities.
