What are the responsibilities and job description for the Contact Center Hybrid Specialist (Peak hours) position at Summit Credit Union?
As a Contact Center Hybrid Specialist, you'll be the friendly voice and face of Summit-supporting members via phone and video. You'll help members manage their finances, promote our products and services, and build lasting relationships that improve their financial well-being. Check us out online, talk to someone who works here, or visit one of our branches. If Summit feels like your tribe-apply today and start your journey with us!
As a Contact Center Hybrid Specialist 1, you will be responsible for:
- Deliver exceptional service to members via phone and video.
- Educate members on Summit's products and services.
- Resolve inquiries with accuracy and efficiency.
- Refer members to appropriate departments or specialists.
- Meet service and sales goals through structured training and coaching.
- Ensure compliance with BSA, OFAC, and USA Patriot Act/CIP regulations.
Job Specifications:
- High school diploma or equivalent.
- 2 years of customer service experience (1 year in financial or contact center preferred).
- Strong communication and problem-solving skills.
- Ability to adapt in a dynamic, fast-paced environment.
- Familiarity with Microsoft Office and basic financial calculations.
Why Join Us?
- A career that makes a difference in people's lives.
- Opportunities for professional development and internal advancement (44% of our roles are filled internally!).
- A supportive, inclusive workplace where your voice matters.
- Competitive benefits and a culture that values your well-being.
Come be a part of something bigger!
EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
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This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Summit Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Veterans, Minorities and Individuals with Disabilities.
