What are the responsibilities and job description for the CC Member Relationship Specialist 1, part time 20 position at Summit Credit Union?
Join Summit Credit Union as a Contact Center Member Relationship Specialist!
Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!
What You'll Do
Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!
What You'll Do
- Serve members with excellence via phone and video-voice calls and video are your top priority!
- Build trust and rapport by understanding members' needs and recommending products and solutions that strengthen their financial well-being.
- Solve problems creatively and go above and beyond to exceed expectations.
- Take ownership of member situations, follow up as promised, and help us continually improve our service.
- Work collaboratively as part of a dynamic Contact Center team.
- Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.
- A passion for service and a knack for building relationships.
- Experience in customer service, call centers, or financial environments (minimum two years preferred).
- Strong communication skills-both written and verbal.
- Ability to multitask and stay organized in a busy setting.
- Basic/intermediate Microsoft Office skills and comfort with digital tools.
- High school diploma or equivalent required.
- Supportive, inclusive culture-we're people helping people!
- Opportunities for growth, training, and development
- Saturday hours required on a rotational basis
- Comprehensive benefits package, including:
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and holidays
- Employee wellness programs
- Tuition reimbursement
- Career advancement opportunities
