Front Desk Agent (Seasonal)

Position Overview

We are proud to provide the upmost customer service to guests of all ages. We focus on understanding the needs of our guests and communicating effectively to deliver results.

Key Responsibilities

• Oversee front desk operations, reservation software, and check-in/check-out procedures
• Greet guests with a friendly and professional welcome
• Address guest inquiries, complaints, and requests quickly and effectively
• Follow up with guests to gather feedback and ensure satisfaction
• Manage room reservations and update property management system accurately
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18
• Required: Proficient computer skills. (Word, Excel, POS systems, reservation software)
• Preferred: Experience in hospitality field
• Exceptional organizational and prioritization skills; must be a self-starter
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

PhysicalPractical Requirements

• Ability to stand, walk, and hike up to 4 hours daily and ability to lift/move up to 25 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds