What are the responsibilities and job description for the Service Manager position at Summers Plumbing Heating & Cooling?
WHY WORK FOR SUMMERS?
All full-time employees are offered an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)!
Responsibilities
- Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions
- Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
- Resolves customer issues and complaints to ensure customer satisfaction
- Collaborates with the general manager on creating and managing budget
- Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
- Reviews reports with management
- Instructs crews on proper use of materials and quality workmanship
- Reviews payroll records to ensure that technicians are paid properly
- Communicated with dispatchers to ensure appropriate technicians for types of service
- Evaluates staff to determine training requirements
- Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
- Additional related duties as assigned/needed by branch/general manager
Qualifications
- Must be able to lift and maneuver equipment up to 75 lbs.
- Must be able to crawl, climb, kneel, squat, bend and reach overhead
- Must be able to climb and work on ladders
- Must be able to use hand and power tools
- High school diploma or GED are required
- 3 years management experience
- A working knowledge of plumbing and HVAC are required
- Valid driver's license is required
- Strong supervisory experience, communication and computer skills are required
- Ability to work after regular business hours as needed
Job Type: Full-time
Pay: $52,497.26 - $63,222.50 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $52,497 - $63,223