What are the responsibilities and job description for the Call Center Representative - Tax Regulation Knowledge position at Sumeru Inc?
Job Description:
· Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
· Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
· Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
· Respond to a variety of tax inquiries.
· Access data utilizing basic computer skills.
· Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
· Comply with all ethical and confidentiality requirements.