What are the responsibilities and job description for the Repair Coordinator position at Sulzer?
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About The Role
Acts as the liaison between the customer, sales, vendors, engineering, and production departments. Determines and provides detailed cost summaries and quotations for repair jobs in the service center. Coordinates repair by providing Work Instructions that include all pertinent information needed to process the repair through the service center meeting ISO requirements.
Key Responsibilities
- Reviews customer requirement for pump repair
- Analyzes inspection results, works with shop personnel and Area Superintendent to determine scope of work required for repairs
- Plans repairs (labor hours, purchase requirements, work instructions, and total cost)
- Generates repair quotes
- Completes disassembly, inspection, repair, and assembly work instruction packages, (work orders, prints, procedures, inspection forms).
- Make/ review sketches and drawings to ISO standard and in AutoCAD where required.
- Completes purchase requisitions. Consults with vendors to determine availability, quality, quantity, and best pricing of all materials relative to a given job.
- Evaluates supplier quotations and determines acceptable quality, quantity, and pricing requirements to meet commitments made to customers.
- When necessary, expedite parts and materials from suppliers to ensure delivery commitments are met.
- As applicable, prepare and facilitate all inbound/ outbound shipping related tasks required for the final transportation of repairs. This may include all shipping, import, and export documentation as required.
- Manage projects to meet tender and order cycle time objectives for the service center.
- To ensure compliance with customer commitments and overall master schedule communicates regularly with all departments to keep them abreast of coordination activities
- All work is performed by ISO and OSHAS requirements
- Supports, cooperates with, and participates in company-wide LEAN and EHS Management system which includes following all safety, health and environmental policies and procedures. Support and cooperate in company-wide improvement initiatives.
- Perform root cause analysis on pump failures
- Perform basic material selections for repair projects
- Perform engineering calculations per industry and Sulzer standards
- Performs other duties as assigned
Qualifications / Requirements
- Strong organizational, interpersonal and analytical skills.
- Excellent verbal and written communication skills; including diplomacy and negotiation skills
- Solid knowledge of all manufacturing and shop processes related to repair of pumps and manufacturing of pump parts and or closely related equipment required
- Strong PC skills, with proficiency in Microsoft software
- Working experience and knowledge of ERP systems required. Previous SAP experience strongly desired but not critical.
- Bachelor’s degree in mechanical engineering is preferred
- Experience in closely related roles is preferred.
- Technical knowledge of pump design and repair, and fit form and functions of components is preferred.
What we offer you
- 15 days of paid time off and 12 company-paid holidays
- 401k plan with a 6% match
- Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
- Health savings account matching
- Motivating wellness program
- Employee Assistance Program
- Paid paternal leave
- Gym reimbursement
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.