Front Desk Specialist

Job SummaryWe are seeking an energetic, highly organized, and dog-loving individual to join our team as a Front Desk Specialist. As the first point of contact for our human clients and their furry family members, you will set the tone for our facility’s environment. This multi-faceted role requires juggling standard administrative duties with a strong understanding of dog behavior and pet care packages. The ideal candidate thrives in a fast-paced environment, possesses stellar communication skills, and isn’t afraid of a little dog hair or messy paws! [1, 2, 3, 4, 5, 6, 7]Core Responsibilities1. Client Experience & Front Desk Operations [1, 2]

• Greeting & Check-Ins: Welcome all clients and dogs with enthusiasm, remembering regular pets and owners by name. Process check-ins and check-outs seamlessly for dog boarding, daycare, and grooming. [1, 2, 3, 4]
• Communications Management: Manage a busy multi-faceted environment answer emails, and respond to text or web inquiries promptly. [1, 2, 3]
• Reservation Scheduling: Schedule and manage complicated calendars using pet tracking software (e.g., PetExec, Kennel Connection). Ensure grooming times are spaced properly and boarding spaces are optimized. [1, 2, 3, 4, 5]
• Lobby Maintenance: Maintain a clean, sanitized, tidy, and welcoming front desk and lobby area. Clean up accidental messes in the lobby immediately. [1, 2, 3, 4]

2. Health, Safety & Records Management

• Vaccination Verification: Request, input, and audit required veterinary immunization history (Rabies, Distemper) before accepting pets into the facility.
• Pet Profiles & Logs: Accurately record specific health requirements, dietary preferences, or behavioral notes in our facility’s daily activity log. Communicating details clearly across shift changes.
• Emergency Response: Handle client complaints gracefully and act calmly under pressure during emergencies. [1, 2, 3, 4, 5]

3. Financials & Sales Promotion

• Payment Processing: Process cash, check, and credit card transactions accurately using the Point-of-Sale (POS) terminal. Balance the cash drawer during opening and closing shifts.
• Package & Retail Sales: Educate new clients on our daycare packages, boarding options, training options, and grooming add-ons (like nail trims or de-shedding treatments). Oversee and upsell retail products.
• Resort Tours: Provide facility tours to prospective clients, emphasizing our safety measures, play spaces, and high standards of care. [1, 2, 3, 4, 5, 6, 7]

4. Pet Care Support (As Needed)

• Pet Handling: Escort dogs safely from the lobby into their designated daycare rooms or boarding suites.
• Facility Teamwork: Assist kennel tech or grooming teams with feeding setup, organizing cleaning towels, covering lunch breaks in the play yards, or bathing/nail trims, when the lobby is quiet. [1, 2, 3, 4, 5]
• Dog Training: Special consideration given to individuals with dog training experience to assist in our day training program during daycare hours.

Required Qualifications & Skills

• Experience: 1–2 years of prior experience working at a dog daycare, vet clinic, or animal shelter is required.
• Dog Literacy: Strong foundational knowledge of dog breeds, body language, and behavioral warning signs.
• Tech Savvy: Proficient with computers, cloud software (G-Suite/Office), and the ability to learn pet care database management software quickly.
• Interpersonal Power: Exceptional communication skills with a warm, empathetic, and professional phone presence.
• Multitasking Ability: Capacity to manage ringing phones, computer data entry, and a barking dog at the front desk all at once without losing composure. [1, 2, 3, 4, 5, 6, 7]

Physical Demands & Work Environment

• Must be able to remain on your feet, stand, and move about the office area for long periods of time.
• Ability to handle dogs of all sizes and temperaments safely on a leash.
• Must be comfortable working around noise (barking), pet dander, hair, and cleaning chemicals.
• Ability to occasionally lift up to 40-50 pounds (e.g., heavy food bags or large dogs). [1, 2, 3, 4, 5]

Benefits & Work Schedule

• Shift Requirements: Open availability is required, including early mornings (starting at [e.g., 6:00 AM]), evenings (until [e.g., 6:00 PM]), rotating weekends, and holidays (our busiest times of the year).
• Perks: Employee discounts, free dog daycare while working, and a dog-friendly work environment. [1, 2, 3, 4, 5]

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid time off

Work Location: In person

Salary : $18 - $20