What are the responsibilities and job description for the Love Encore Delivery Specialist position at Suburban Subaru?
Dealership:
L0430 Suburban SubaruLove Encore Delivery Specialist
Suburban Subaru of Troy, MI
Where Careers Take the Scenic Route.
Do you believe in creating legendary customer experiences? Are you energized by helping people feel confident, informed, and excited about their new Subaru?
If so — we want you on our team as a Love Encore Delivery Specialist.
At Suburban Subaru of Troy, part of the nationwide Lithia Motors family (180 dealerships strong), you’ll help carry forward the Subaru Love Promise by guiding new owners through their vehicle delivery and ensuring every guest leaves thrilled with their Subaru purchase.
❤️ What You’ll Do — The Subaru Way
As our Love Encore Delivery Specialist, you’ll be the friendly expert who makes the delivery experience seamless, joyful, and organized.
Daily Responsibilities:
Collaborate each morning with the Sales Team & F&I Manager to schedule Subaru deliveries
Review all deal paperwork and scan to our Central Billing Office (CBO)
Confirm all stipulations and prepare documents requiring customer signatures
Serve as the liaison between the store and the CBO for questions or missing items
Track daily deliveries and ensure they’re processed correctly and on time
After delivery, meet with Sales Managers for V‑Auto, recap, commissions, and documentation
Return completed deals to the CBO
Assist in resolving any funding delays promptly and professionally
- What You Bring:
A passion for delivering an exceptional customer experience
Strong attention to detail and a sense of urgency — every delivery matters
Excellent communication skills (written verbal)
Ability to stay organized and manage your own schedule
A valid driver’s license and clean driving record
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.