What are the responsibilities and job description for the Love Encore Delivery Specialist position at Lithia & Driveway?
Dealership
L0430 Suburban Subaru
Love Encore Delivery Specialist
Suburban Subaru of Troy, MI
Where Careers Take the Scenic Route.
Do you believe in creating legendary customer experiences? Are you energized by helping people feel confident, informed, and excited about their new Subaru?
If so — we want you on our team as a Love Encore Delivery Specialist.
At Suburban Subaru of Troy, part of the nationwide Lithia Motors family (180 dealerships strong), you’ll help carry forward the Subaru Love Promise by guiding new owners through their vehicle delivery and ensuring every guest leaves thrilled with their Subaru purchase.
❤️ What You’ll Do — The Subaru Way
As our Love Encore Delivery Specialist, you’ll be the friendly expert who makes the delivery experience seamless, joyful, and organized.
Daily Responsibilities
L0430 Suburban Subaru
Love Encore Delivery Specialist
Suburban Subaru of Troy, MI
Where Careers Take the Scenic Route.
Do you believe in creating legendary customer experiences? Are you energized by helping people feel confident, informed, and excited about their new Subaru?
If so — we want you on our team as a Love Encore Delivery Specialist.
At Suburban Subaru of Troy, part of the nationwide Lithia Motors family (180 dealerships strong), you’ll help carry forward the Subaru Love Promise by guiding new owners through their vehicle delivery and ensuring every guest leaves thrilled with their Subaru purchase.
❤️ What You’ll Do — The Subaru Way
As our Love Encore Delivery Specialist, you’ll be the friendly expert who makes the delivery experience seamless, joyful, and organized.
Daily Responsibilities
- Collaborate each morning with the Sales Team & F&I Manager to schedule Subaru deliveries
- Review all deal paperwork and scan to our Central Billing Office (CBO)
- Confirm all stipulations and prepare documents requiring customer signatures
- Serve as the liaison between the store and the CBO for questions or missing items
- Track daily deliveries and ensure they’re processed correctly and on time
- After delivery, meet with Sales Managers for V‑Auto, recap, commissions, and documentation
- Return completed deals to the CBO
- Assist in resolving any funding delays promptly and professionally
- A passion for delivering an exceptional customer experience
- Strong attention to detail and a sense of urgency — every delivery matters
- Excellent communication skills (written verbal)
- Ability to stay organized and manage your own schedule
- A valid driver’s license and clean driving record
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs