What are the responsibilities and job description for the Hotel Front Desk Clerk position at Studio 6 Suites Lake Havasu?
Studio 6 – Front Desk Associate
Positions Available: Night Audit & Split‑Shift Front Desk
Status: Full-Time / Part-Time
Schedule: Varies – Open availability required (weekends & holidays included)
Overview
Studio 6 is hiring for two Front Desk positions:
- Night Audit: 11:00 PM – 7:00 AM
- Split Shift: Combination of 7:00 AM – 3:00 PM and 3:00 PM – 11:00 PM (varies by schedule)
We are a small, hands‑on team, and we’re looking for dependable, friendly individuals who can multitask, communicate clearly, and help keep the property running smoothly.
What We’re Looking For
- Open availability (required)
- Ability to work weekends, holidays, and variable shifts
- Dependable, punctual, and honest
- Professional demeanor and strong work ethic
- Team player with a positive attitude
- Able to stay calm and friendly under pressure
- Strong communication skills with guests, housekeeping, maintenance, and management
Position Summary
The Front Desk Associate greets and assists guests during check‑in and check‑out, processes phone calls, manages reservations, and handles special requests. This role supports communication between all departments to ensure smooth daily operations and an excellent guest experience.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Key ResponsibilitiesGuest Service & Communication
- Greet guests promptly and warmly
- Handle check‑ins, check‑outs, payments, and special requests
- Resolve guest concerns professionally and promptly
- Answer phones within 3 rings using proper etiquette
- Provide information on hotel amenities, local area, and policies
- Manage wake‑up calls, messages, and guest faxes
- Maintain positive guest relations at all times
Front Desk Operations
- Verify guest identification and payment methods
- Enter accurate reservation and billing information
- Balance assigned cash bank and keep funds secure
- Process adjustments, refunds, paid‑outs, and miscellaneous charges
- Handle walk‑ins, overbook situations, and room changes
- Communicate guest needs to housekeeping and maintenance
- Maintain lobby cleanliness and an organized front desk area
Coordination With Other Departments
- Work with Housekeeping on room status, discrepancies, and turnovers
- Communicate room issues or repairs to Maintenance
- Notify Management of operational issues or safety concerns
- Assist with daily reports, occupancy updates, and shift handoff notes
Property Knowledge
Maintain working knowledge of:
- Studio 6 policies, services, and hours
- Room rates, promotions, and extended‑stay packages
- Daily occupancy, arrivals, departures, and stay‑overs
- Safety policies, emergency procedures, and lost & found
- Locations of rooms, amenities, laundry, vending, and maintenance areas
Qualifications
- Hotel front desk experience preferred but not required
- Basic computer skills
- Ability to stand for long periods
- Ability to handle fast‑paced or stressful situations calmly
- Strong communication and customer service skills
- Must be reliable and punctual every shift
Physical Requirements
- Stand, walk, and move for extended periods
- Lift up to 50 lbs occasionally
- Bend, reach, and use hands for computer and phone tasks
Why Join Studio 6?
- Supportive, small team
- Opportunities for growth
- Fast‑paced environment where you can make a real impact
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16