What are the responsibilities and job description for the Hotel Front Desk Clerk position at Best Western Plus Las Vegas West?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:$13 - $13.50 hourly
Responsibilities:- Handle customer complaints as necessary
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Communicate with housekeeping to make sure guest rooms are ready
- Working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Must have graduated high school, received a GED or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
We are a limited-service hotel located in Summerlin. We are looking for a potential employee that wants to join our family atmosphere.