HOTEL FRONT DESK CLERK

COME JOIN US. Summary We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. WE LOVE OUR WORK. Customer Service Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times. Handles guest problems or complaints in a courteous and professional manner. Maintains knowledge of hotel, casino, outlet, and community events. Answers, records, and processes all guest calls, messages, requests, questions, and concerns. Financial Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. Performance Contact appropriate individuals or departments as necessary to resolve customer’s requests. Reviews memos and documents pertinent information. Recruits assistance of hotel manager in unique situations. BRING US YOUR BEST. Qualifications Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required. Computer literate with capability in Microsoft Office. Strong decision making and problem-solving skills. Meticulous attention to detail. Excels both independently and as a member of a team. ABOUT US At PENN Entertainment, you’ll be a part of an exciting fast-paced industry. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance. Legal Disclaimer: Equal Opportunity Employer photo_library +13 Photos video_library 4 Videos APPLY NOW