Retail Operations Assistant

Sales & Marketing Administrative Assistant

Stu’s Home Improvement Outlet — Dubuque, IAFull-time | On-site | Immediate opening

Are you organized, comfortable with Facebook marketing, and good at keeping people and tasks on track? We’re looking for someone to work directly with the owner and help move our business forward.

Stu’s Home Improvement Outlet sells appliances, furniture, flooring, home improvement products, and more. We need a hands-on assistant who can help generate customer traffic, organize daily operations, support hiring, and make sure sales leads receive consistent follow-up.

This is an active role in a busy retail store. You’ll work closely with the owner and sales team, turning daily priorities into completed tasks.

What You’ll Do

Marketing & Customer Leads

• Create and post Facebook content, Marketplace listings, promotions, and product ads.
• Set up and manage paid Facebook and Instagram campaigns through Meta Ads Manager.
• Record and edit short product videos and promotional videos.
• Respond to online inquiries and connect interested customers with a salesperson.
• Track leads, appointments, and sales results so we know which campaigns produce business.
• Help coordinate sales events and promotions that bring customers into the store.

Sales Follow-Up & Accountability

• Keep customer information, lead assignments, and follow-up tasks organized in our CRM.
• Review open leads daily and remind salespeople about overdue calls, messages, and appointments.
• Maintain simple spreadsheets showing leads, follow-up activity, appointments, and sales.
• Give the owner a daily update on completed work, missed follow-ups, and items needing attention.
• Assist with greeting customers and coordinating customer flow during busy periods.

Hiring & Administrative Support

• Post job openings, organize applications, and help screen candidates against hiring requirements.
• Schedule interviews, confirm appointments, and track candidate progress.
• Help prepare onboarding materials and employee checklists.
• Manage calendars, emails, paperwork, and other daily tasks for the owner.
• Follow through on assigned projects and keep important tasks from falling through the cracks.

What We’re Looking For

• Hands-on experience creating and managing paid Facebook ads—not just posting on a personal page.
• Experience with social media content, Facebook Marketplace, and basic video editing.
• Strong organization, communication, and follow-through.
• Comfort using Excel or Google Sheets, email, calendars, and customer tracking software.
• Confidence following up with coworkers and bringing missed commitments to the owner’s attention.
• Ability to manage changing priorities and work independently.
• A professional, friendly approach with customers and employees.
• Availability to work on-site, including some evenings and weekends during busy periods.

Experience in retail, sales support, marketing, recruiting, or administrative work is helpful. Your ability to get things done matters most.

Compensation & Schedule

Pay based on experience and demonstrated skills. Full-time position with scheduling discussed during the interview. We are looking for someone who can start as soon as possible.

How to Apply

Submit your resume and a short message answering:

• Have you personally set up and managed paid Facebook ads? Describe your experience.
• What experience do you have with spreadsheets, customer follow-up, or hiring support?
• When could you start?

If available, include examples of ads, social posts, or videos you have created.

Help us bring customers through the door, keep our team organized, and turn follow-up into sales.

Pay: Up to $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Location:

• Dubuque, IA 52003 (Required)

Work Location: In person

Salary : $52,000