Non-Medical Case Manager

Position Overview

Struction Solutions, LLC provides mission-driven support services to military members and their families. Our organization is committed to delivering dependable, high-quality services through a professional and compassionate workforce. We support programs worldwide focused on behavioral health, family resilience, transition assistance, and work-life services.

We are seeking dedicated professionals who are passionate about supporting wounded, ill, and injured service members and their families.

This position is contingent upon contract award.

Program Description

The Wounded Warrior Call Center (WWCC) delivers assistance to wounded, ill, and injured Marines, Sailors assigned to Marine units, and their family members throughout recovery, reintegration, and transition to civilian life or return to duty.

The Non-Medical Case Manager (NMCM) provides follow-up assistance for non-medical, non-complex cases that require continued engagement beyond the initial Customer Care Representative (CCR) call. NMCMs manage assigned cases from intake through resolution, ensuring concerns are addressed before transitioning the case back to the CCR for ongoing support.

Key Responsibilities

• Deliver non-medical case management support, including financial, administrative, personal, and transitional assistance
• Track and manage assigned cases until all identified concerns are resolved
• Coordinate follow-up support and ensure smooth case transitions back to CCR staff
• Provide up to 120 days of post–End of Active Service (EAS) support for Recovering Service Members (RSMs), as required
• Accurately document case activity and client concerns in the Marine Corps Wounded, Ill, and Injured Tracking System (MCWIITS)

Supervisory Duties

• This role does not include supervisory responsibilities

Required Qualifications

• Bachelor’s degree with a minimum of three (3) years of experience in federal services or non-medical case management
  OR
• High school diploma with at least five (5) years of relevant experience supporting service members through case management or related human services work
• Background in counseling, social services, or community-based support roles
• Strong communication and interpersonal skills, including the ability to navigate sensitive conversations
• Solid understanding of Marine Corps culture and values
• Ability to work accurately with detailed records and documentation
• Proficiency in Microsoft Office applications
• Excellent data entry skills with a strong attention to detail

Preferred Experience

• Prior experience supporting the Wounded Warrior Call Center or similar programs
• Call center or customer support environment experience
• Familiarity with military and veteran-focused community resources

Additional Requirements

• Must successfully pass a government background investigation, including fingerprinting
• U.S. citizenship is required due to system and facility access
• Valid driver’s license, reliable transportation, and auto insurance required

Core Competencies

Successful candidates will demonstrate:

• Ability to work independently while contributing effectively to a team
• Strong analytical and problem-solving skills
• Professional, empathetic customer service approach
• Clear verbal communication and effective written documentation
• Strong organizational and time-management skills

Physical Requirements

Work is primarily performed in an office setting. Duties may include sitting, standing, bending, and occasional lifting of up to 10 pounds. Use of standard office equipment is required. Reasonable accommodations will be provided as needed.

Work Environment

The position is conducted in a professional office environment with minimal noise. Reasonable accommodations may be made to support individuals with disabilities in performing essential job functions.