What are the responsibilities and job description for the Customer Support Specialist position at Strive Global Events?
Company Description
Skillbridge Academy is a forward-thinking organization committed to operational excellence, workforce development, and long-term career growth. We partner with professionals who value structure, accountability, and continuous improvement. Our work environment promotes stability, collaboration, and skill-building, ensuring every team member plays a meaningful role in our success.
Job Description
Skillbridge Academy is seeking a Customer Support Specialist to serve as a key point of contact for our clients and partners. This role is essential in delivering a professional, reliable, and solution-oriented support experience. The ideal candidate is detail-oriented, communicative, and committed to maintaining high service standards in a fast-paced environment.
Responsibilities
Skillbridge Academy is a forward-thinking organization committed to operational excellence, workforce development, and long-term career growth. We partner with professionals who value structure, accountability, and continuous improvement. Our work environment promotes stability, collaboration, and skill-building, ensuring every team member plays a meaningful role in our success.
Job Description
Skillbridge Academy is seeking a Customer Support Specialist to serve as a key point of contact for our clients and partners. This role is essential in delivering a professional, reliable, and solution-oriented support experience. The ideal candidate is detail-oriented, communicative, and committed to maintaining high service standards in a fast-paced environment.
Responsibilities
- Provide timely and accurate assistance to customers via phone, email, and internal systems
- Resolve inquiries by identifying needs and offering effective solutions
- Maintain detailed records of customer interactions and support activities
- Collaborate with internal departments to ensure consistent service delivery
- Follow established procedures while contributing to process improvements
- Uphold company policies and service quality expectations
- Strong verbal and written communication skills
- Professional demeanor with a customer-focused mindset
- Ability to manage multiple tasks while maintaining attention to detail
- Problem-solving skills with a proactive approach
- Comfortable working in a structured and performance-driven environment
- Willingness to learn systems, processes, and service standards
- Competitive salary package ($53,000 – $58,000 annually)
- Opportunities for professional growth and career advancement
- Skill development through structured training and support
- Stable full-time position with long-term potential
- Collaborative and professional work environment
Salary : $53,000 - $58,000