What are the responsibilities and job description for the Customer Support Manager position at Strive Global Events?
Company Description
Skillbridge Academy is a forward-thinking organization dedicated to developing strong professional pathways through education, training, and strategic partnerships. We believe in clear communication, meaningful relationships, and building a reputation based on trust, innovation, and long-term impact. Our team values collaboration, growth, and professionalism in everything we do.
Job Description
We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer support operations. This role is responsible for ensuring an outstanding customer experience, managing support processes, and guiding a team to deliver timely, effective, and professional service. The ideal candidate will be a strong communicator with a passion for problem-solving and service excellence.
Responsibilities
Skillbridge Academy is a forward-thinking organization dedicated to developing strong professional pathways through education, training, and strategic partnerships. We believe in clear communication, meaningful relationships, and building a reputation based on trust, innovation, and long-term impact. Our team values collaboration, growth, and professionalism in everything we do.
Job Description
We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer support operations. This role is responsible for ensuring an outstanding customer experience, managing support processes, and guiding a team to deliver timely, effective, and professional service. The ideal candidate will be a strong communicator with a passion for problem-solving and service excellence.
Responsibilities
- Oversee daily customer support operations to ensure high service standards
- Manage, coach, and support the customer support team
- Develop and improve customer service processes and workflows
- Handle escalated customer inquiries and resolve complex issues
- Monitor performance metrics and prepare regular reports
- Collaborate with internal departments to improve customer satisfaction
- Ensure consistent and professional communication with clients
- Strong leadership and team management skills
- Excellent written and verbal communication abilities
- High level of organization and attention to detail
- Ability to analyze problems and implement effective solutions
- Customer-focused mindset with a proactive approach
- Proficiency in using support tools, CRM systems, and standard office software
- Competitive salary package ($52,000 – $56,000 per year)
- Opportunities for professional growth and career advancement
- Supportive and collaborative work environment
- Ongoing training and skill development
- Stable full-time position with long-term potential
Salary : $52,000 - $56,000