What are the responsibilities and job description for the Service Coordinator | Jackson, TN (32682) position at Stribling Equipment?
Stribling Equipment, LLC is one of the largest John Deere Dealerships selling new and used construction, compaction, forestry, and concrete equipment in Mississippi, West Tennessee, and Arkansas. Because of continued growth, we are looking for a Service Advisor who can relate to our customers, collaborate effectively with our technical team, and provide advisory expertise within our Service Operations.
If you are ready for an exciting and rewarding career path at Stribling Equipment with opportunities for training and unlimited earning potential and growth, then this is the ideal opportunity for you!
Responsibilities:
- Provide the best customer service in the industry to our visitors
- Act as customer’s main point of contact
- Work closely with the parts and service personnel to coordinate parts, labor, and sublet of needed repairs
- Deliver service-related needs to customers in a timely manner
- Open work orders
- Prepare for closing of retail and warranty jobs
- Collaborate with a great team
- Assist in the day-to-day operations with Parts and/or Service
- Exhibit a high level of commitment and professionalism to customer satisfaction
- Two years of experience in Parts and/or Service support role at an Automotive, Equipment or Heavy Truck Dealership is required.
- Retail experience is preferred.
- Understanding of the terminology used for the truck/equipment business and keeping abreast of changes in product technology, incoming inventory, features, accessories, etc.
- Highly proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
- Must be detail oriented, organized, and can multi-task in a fast-paced environment
- Willingness to invest time to master every step of our business process
- Able to work well within a team environment
- Good time management skills
- Excellent interpersonal and communication (verbal & written) skills
- Ability to build strong customer relationships
Benefits:
- Competitive Wages
- In-House Training
- Medical/Dental/Vision Insurance
- Company paid Short-term and Long-term Disability Coverage
- 401(k) Retirement Plan
- Advancement Opportunities
Stribling Equipment promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance.
Stribling Equipment, LLC is an Equal Opportunity Employer