Operations Manager

OPERATIONS MANAGER

JOB SUMMARY

• Pay: $60,000/year
• Employment Type: Full-Time (40 hrs/week)
• Shift: Mon-Fri 8:00am - 4:00pm
• Location: Operations Center and in the field, Downtown Lancaster
• Start Date: ASAP
• Benefits: Medical, dental, vision, life insurance, PTO, referral bonus

You'll lead the Streetplus team in Downtown Lancaster, splitting your time between office-based administration and regular field work. In the office, you'll handle scheduling, reporting, service requests, and client communication. In the field, you'll conduct quality assurance walks, check in with your team, and build relationships with business owners and stakeholders throughout the district. If you're an experienced manager who's as comfortable with a spreadsheet as you are walking a downtown, we want to hear from you.

WHAT YOU'LL DO

Operations & Service Delivery

• Oversee daily operations across cleaning, safety, hospitality, and outreach services to ensure client expectations are consistently met
• Manage staff scheduling, zone assignments, and shift coverage to ensure consistent service delivery
• Monitor and respond to the district email inbox and phone line, managing service requests from clients and stakeholders in a timely manner
• Maintain accurate records of equipment, supplies, and inventory assigned to the account
• Collaborate with Streetplus corporate staff to develop and implement new strategies and program components
• Identify opportunities to improve service delivery and provide direction to staff accordingly

Team Leadership & Supervision

• Lead, guide, and support Supervisors and Social Service Outreach Specialists in the day-to-day execution of operational tasks
• Conduct regular field walks to observe Ambassador and Supervisor performance and provide real-time coaching and feedback
• Manage employee performance, including coaching, mentoring, documentation, and handling disciplinary actions in accordance with Streetplus policies
• Ensure all employees are in compliance with operational and administrative policies and procedures
• Work with the Streetplus National Ambassador Academy to recruit staff and maintain hiring standards

Community & Agency Relations

• Maintain regular contact with business owners, property managers, and district stakeholders to build goodwill and stay ahead of emerging needs
• Serve as the primary liaison between Streetplus and client representatives, ensuring service objectives are met in accordance with program agreements
• Build and sustain relationships with local municipal agencies to promote the program as a valuable community resource
• Foster partnerships with organizations that support unhoused individuals and others in need
• Represent Streetplus professionally in all client, community, and agency interactions

WHAT WE'RE LOOKING FOR

We hire for professionalism, integrity, and attitude. The ideal candidate is an experienced manager who is comfortable in the field, knows how to develop a team, and can balance the demands of client relationships with the day-to-day realities of running a street-level operation. If you're organized, accountable, and genuinely invested in making your community a better place, we want to hear from you.

Requirements

• Minimum 5 years of management experience in maintenance, facilities, customer service, security, or law enforcement
• Demonstrated ability to lead, coach, and develop a team in a dynamic, outdoor environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and mobile devices
• Valid Pennsylvania driver's license
• Must be at least 18 years of age
• Must pass a background check and drug screening prior to employment

Preferred (not required)

• Familiarity with business improvement districts, municipal services, or urban community programs
• Experience with social service outreach or unhoused population engagement
• Supervising: 4 years
• Customer Service: 3 years
• Maintenance: 2 years

WHO WE ARE

Streetplus provides clean, safe, and friendly ambassador services across communities in multiple cities. Our Operations Managers are the backbone of that mission — ensuring our teams are prepared, our clients are satisfied, and our districts are places people are proud to live, work, and visit.

Streetplus is an equal opportunity employer. We consider all qualified applicants, including those with arrest and conviction records, in accordance with applicable federal, state, and local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.