Enterprise Program Manager

About Inhabit 

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com. 

About Streamline

At Streamline, we are a dedicated, inventive, and passionate customer focused team determined to change the way multifamily professionals interact with their software. Our enterprise class platform continues to garner enthusiasm and advocacy from multifamily leaders because we not only create software people love, but we also champion the cause of our customers and partners in the industry.

What You'll Do (Functions & Responsibilities)

Role Overview
  •  Own end-to-end delivery of highly complex enterprise customer implementations, from kickoff through go-live and post-implementation handoff
  •  Serve as the single point of accountability for program execution, customer satisfaction, and delivery outcomes
  •  Balance scope, timeline, risks, dependencies, and resources across multiple workstreams to ensure successful customer outcomes

Customer-Facing Leadership
  •  Act as the primary customer-facing program lead, representing the company professionally with customer executive teams
  •  Build strong relationships with senior customer stakeholders to align on goals, priorities, success metrics, and delivery expectations
  •  Facilitate executive-level discussions on implementation status, risks, tradeoffs, and recommended solutions
  •  Lead structured governance cadences, including weekly status meetings, executive updates, and decision forums
  •  Clearly communicate progress, issues, and dependencies in a way that builds trust and confidence

Program Governance, Risk, and Escalation Management
  •  Establish and manage program governance, including decision rights, escalation paths, and reporting structures
  •  Proactively identify risks, blockers, and failure modes that could impact timeline, scope, or adoption
  •  Drive issue resolution and formal escalations when needed, ensuring timely triage, ownership, and resolution
  •  Maintain program artifacts such as integrated plans, risk and issue logs, decision logs, and milestone trackers
  •  Ensure transparency and accountability across internal teams and customer stakeholders

Cross-Functional Coordination
  •  Coordinate closely with product, engineering, integrations, implementation, training, and support teams
  •  Align internal teams on priorities, sequencing, dependencies, and delivery commitments
  •  Lead internal and external status calls to ensure alignment, follow-through, and momentum
  •  Remove obstacles and resolve cross-team conflicts to keep the program on track

Migration and Transition Execution
  •  Oversee complex data migration and system transition efforts, including planning, mapping, validation, and cutover
  •  Coordinate phased rollouts, legacy system transitions, and parallel run strategies where required
  •  Anticipate and manage common migration risks such as data quality issues, customer readiness gaps, and integration complexity
  •  Ensure launch readiness across technical, operational, and business dimensions
  •  Align activation, go-live, and billing triggers to avoid downstream operational or customer issues

Training, Enablement, and Adoption
  •  Plan and coordinate customer training and enablement activities, including role-based training and admin readiness
  •  Ensure customer teams are prepared to operate independently at and after go-live
  •  Drive adoption readiness through stakeholder engagement, communication planning, and change management support
  •  Monitor early adoption signals and partner with Customer Success to address gaps

Post-Implementation Handoff and Continuous Improvement
  •  Lead structured handoff to Customer Success and Support teams with clear documentation of outcomes, risks, and next steps
  •  Ensure customers are positioned for long-term success following implementation
  •  Capture lessons learned and contribute to improving implementation playbooks, processes, and delivery standards
  •  Identify opportunities to improve efficiency, predictability, and customer experience across future implementations

Key Skills and Attributes
  •  Strong executive presence with the ability to communicate clearly, confidently, and credibly
  •  Proven ability to manage multiple complex initiatives in a fast-paced environment
  •  Highly organized, detail-oriented, and comfortable operating amid ambiguity
  •  Strong problem-solving mindset with the ability to anticipate issues before they escalate
  •  Comfortable working across technical and non-technical teams

What We're Looking For (Minimum qualifications)

• PMP Certification
• Advanced proficiency with Microsoft Excel and Microsoft Project
• 4 to 6 years' experience with Smartsheet or relevant software
• Knowledge of SaaS systems preferred; the ability to comprehend highly configurable software.
• Ability to work independently and extended hours, if needed, in a fast-paced work environment.
• Proven time management skills: the ability to manage multiple initiatives in a fast-paced environment.
• Excellent interpersonal skills, including the ability to communicate in a professional, responsive and friendly manner.
• Bachelor’s or master’s degree
• Understanding of resident facing CRM applications and marketing technology solutions
• Strong understanding of fundamental property management workflows as they pertain to business operations.
• Ability to interpret customer business goals, objectives, and accountabilities.

Education Requirements

• Bachelor's degree or 4 to 6 years of related experience

Type

• Full Time, Salaried, Exempt

Location

• Chandler, Arizona
• We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. 

Salary : $25,000