Animal Care and Medical Manager

Job Title: Animal Care and Medical Manager

Department: Animal Care

Job Type: Salaried, full-time, exempt

Reports to: Executive Director

SUMMARY

Under the direction of the Executive Director, the Animal Care and Medical Manager is responsible for the day-to-day management of the Animal Care and Medical departments within the Stray Hearts Animal Shelter. Key responsibilities include supervising the animal care staff to ensure maintenance of sanitary and humane conditions for all animals; monitoring the health (mental and physical) and progress of all animals; creating and enforcing policies and standard operating procedures; managing shelter inventory and ordering processes; and maintaining accurate records and data related to animal care and shelter populations. This position will collaborate with other managers to ensure the effective and consistent delivery of the Stray Hearts mission.

ORGANIZATIONAL CULTURE

The Stray Hearts Animal Shelter is grounded in a culture of compassionate care, clinical excellence, and community service. Our team works collaboratively in a high-volume, mission-driven environment where every role is vital to the well-being of animals and the trust of the community we serve.

We prioritize respect, teamwork, and adaptability. Each team member is expected to approach their work with empathy, professionalism, and a shared commitment to reducing barriers to care. In our organization, culture means supporting one another through challenges, celebrating lifesaving wins, and continuously striving to improve how we serve both pets and people.

We welcome team members who lead with humility, teach with intention, and practice with heart.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

RESPONSIBILITIES

STAFF SUPERVISION

• Directly supervises the work of the animal care and medical teams.
• With the support of the Executive Director, participates in interviewing, hiring, evaluating and if necessary, terminating employment.
• In conjunction with the Executive Director, ensures new hires, evaluations, performance improvement plans, documentation, and employment terminations are done in accordance with the current policies in the Employee Handbook.
• Supervise, train, and support a team of shelter staff.
• Manage scheduling for animal care and medical team, ensuring sufficient coverage for essential functions
• Manage staff timecards
• Address and resolve interpersonal conflicts among shelter staff and/or members of the public in a timely and professional manner.
• Foster a positive and productive work environment by promoting teamwork, accountability, and professional development.

DAILY OPERATIONS MANAGEMENT

• Ensure all incoming animals in the care of Stray Hearts are afforded the 5 Freedoms:
• Freedom from hunger and thirst
• Freedom from discomfort
• Freedom from pain, injury, and/or disease
• Freedom to express normal behavior
• Freedom from fear and distress
• Provide oversight and coordination of the shelter’s daily functions, including animal intake, care, medical treatment, and housing procedures.
• Monitor their health, behavior, and emotional well-being, collaborating with the animal care team
• Ensure that each animal’s living environment is clean, safe, and conducive to their overall welfare, adhering to the shelter’s high standards of animal care and hygiene
• Answer inquiries, address concerns, and provide clear guidance on shelter policies
• Ensure all operations are conducted efficiently and in alignment with the shelter’s mission and standards
• Manage shelter inventory, ensuring supplies are stocked and on hand at all times
• Help in maintaining comprehensive and accurate records of shelter operations, including animal intake and outcomes, vaccination and medical histories, spay/neuter procedures, and euthanasia, in compliance with reporting standards
• Ensure the shelter facility is maintained in a safe, clean, and functional condition
• Ensure that shelter data entry processes yield accurate data through training and clear standard operating procedures
• Develop, maintain and update all kennel and medical Standard Operating Procedures and Protocols with help of veterinarian and Executive Director
• Support other shelter activities as needed
• Attending community outreach events, and engaging in fundraising efforts, as needed
• Contribute to shelter initiatives and programs aimed at enhancing community engagement, increasing adoptions, and raising necessary funds for ongoing operations.

Qualifications:

• Bachelor’s degree preferred but not required
• Previous experience in a direct animal care facility preferred but not required
• Previous customer service experience preferred
• Proven ability to multitask and prioritize in a busy and stressful environment
• Positive with a growth mindset attitude and solution focused approach
• Experience managing a team

WORK ENVIRONMENT

• High degree of mobility required
• Ability to lift 50 lbs. on a regular basis
• Maintain a valid driver’s license in order to operate any Stray Hearts vehicles.
• Frequent exposure and handling of animals
• Work in a stressful and noisy environment

COMPENSATION

This is a salaried, exempt position, full-time, $46,000/year.

Any interested candidates should email Kristen at ed@strayhearts.org . Plese submit a resume along with a short paragraph on your qualifications and why you want to work at Stray Hearts. ANY APPLICANT THAT DOES NOT READ AND FOLLOW THESE INSTRUCTIONS WILL NOT BE CONSIDERED!!!! We are specifically looking for a detail oriented person who can follow directions and communicate effectively.

Stray Hearts Animal Shelter is an equal opportunity employer and does not discriminate against candidates or employees based on race, color, religion, sex, national origin, age, pregnancy, disability, military status, veteran status, genetic history or any other protected status. Stray Hearts encourages all qualified individuals to apply.

Pay: $46,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person

Salary : $46,000