What are the responsibilities and job description for the Office Manager position at Stratus Building Solutions?
We are seeking a bi-lingual office manager for our commercial cleaning franchise in Frederick, MD. This position is ideal for someone who enjoys working with people, has excellent phone and communication skills.
The office manager will serve as the first point of contact for clients and franchisees, manage daily office operations, and ensure that all inquiries and service needs are handled promptly and professionally.
Responsibilities
- Serve as the primary point of contact for inbound calls, providing professional, courteous, and efficient responses to clients and franchisees
- Schedule appointments, meetings, and service consultations
- Provide administrative support to the company president and other departments as needed
- Coordinate the onboarding and service start-up process for new franchise accounts
- Maintain accurate client records and ensure timely updates to internal systems
- Support client satisfaction through prompt communication, resolution tracking, and follow-up
- Recommend improvements to customer service processes and office efficiency
Qualifications
- Exceptional phone etiquette and verbal communication skills
- Strong interpersonal skills with a customer-first mindset
- Proficient in G Suite (Docs, Sheets, Gmail, Calendar), and comfortable learning new software platforms
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Previous experience in customer service, sales, front office, or administrative management preferred
- Ability to work independently while supporting a collaborative team environment
- High school diploma or equivalent required; additional administrative or business coursework preferred
Bonus: Spanish Speaking
Stratus Building Solutions is the nr 1 fastest growing commercial cleaning company in the United States, specializing in medical facilities, offices, and places of worship.
We empower our team members to grow professionally while helping our franchisees succeed. If you're passionate about delivering outstanding customer service and keeping operations running smoothly, we’d love to have you on our team.
Note: This franchise is independently owned and operated. Your application will go directly to the local franchise owner, and all hiring decisions will be made at the franchise level.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Language:
- Spanish (Required)
Work Location: In person
Salary : $18 - $22