Operations Manager

Operations Manager- Birmingham, AL

The Excellence Architect Who Transforms Commercial Cleaning and Facility Services Into Legendary Client Experiences

The World We Envision

Imagine a world where businesses achieve peak performance and amazing client optics through clean, pristine environments that elevate employee productivity, customer satisfaction, and operational excellence. That’s the world we create every day — and we need you to help us expand it in Birmingham.

Your New Team

Join a family-oriented, high-performing team that has built the #1 fastest-growing franchise in the industry three years running. We’re not just colleagues — we’re success partners on a mission to dominate the commercial cleaning and facility services market through excellence, teamwork, integrity, and obsessive customer focus.Your superpower? Being the field general who develops world-class franchisees, builds unbreakable client relationships, and ensures every facility shines with excellence.

Your Mission: Excellence Architect & Franchise Development Leader

As the Operations Manager, you’ll lead franchisee training and development, manage key client relationships, ensure consistent quality through inspections, and drive revenue through specialty service sales. You’ll be both the coach and the champion — ensuring every franchisee and every client experiences excellence.

What You’ll Do

Franchisee Training & Development

Train and mentor new franchise owners on commercial cleaning techniques, standards, and safety using our proven training systems.

Develop franchisees’ business management skills — from scheduling and customer service to inventory and financial basics.

Conduct regular coaching sessions to address challenges, celebrate wins, and drive continuous improvement.

Create and deliver training programs tailored to individual franchise owner needs and growth stages.

Mentor franchisees from startup through their growth into thriving, established businesses.

Field Operations & Quality Control

Perform detailed site inspections at customer locations to ensure cleaning quality meets or exceeds company standards.

Conduct joint training and field coaching sessions to demonstrate proper cleaning and operational techniques.

Provide constructive feedback and performance reports to drive operational improvement.

Address customer concerns promptly and ensure swift resolution to maintain satisfaction and retention.

Customer Relations & Retention

Serve as the trusted liaison between franchise owners and customers.

Build and maintain strong relationships with key clients through consistent communication and proactive service management.

Conduct quality assurance meetings to gather feedback and ensure client satisfaction.

Identify opportunities to enhance service delivery and upsell specialty services to expand client accounts.

Drive client retention by turning satisfied customers into lifelong brand advocates.

Systems & Process Management

Use Google Suite and internal systems to manage scheduling, documentation, and communications.

Maintain accurate records of inspections, training sessions, and franchisee performance.

Track quality and operational metrics, preparing reports for continuous improvement.

Implement and maintain standard operating procedures across franchise operations.

Contribute to the development of improved training materials and operational best practices.

What You’ll Be Obsessed With

Franchisee Development Mastery: Empowering franchisees to reach operational and business excellence.

Client Relationship Architecture: Building unbreakable bonds that drive loyalty and growth.

Quality Command: Ensuring every facility inspection reflects flawless standards.

Revenue Growth: Driving specialty service sales through consultative, value-driven selling.

Performance Leadership: Conducting reviews that inspire improvement and celebrate success.

Launch & Transition Perfection: Executing seamless first cleans and account transitions that impress every client.

What You Bring to the Table

Core Values

Integrity-Driven: You do the right thing — especially when no one’s watching.

Reliable: You’re the person others trust when excellence is non-negotiable.

Growth-Minded: You’re always looking to elevate franchisees, clients, and yourself.

Operational DNA

Detail-Obsessed: Nothing escapes your inspection — excellence is your standard.

Proactive: You anticipate challenges before they arise.

Quality-Focused: You transform service delivery into exceptional client experiences.

Adaptable: You navigate diverse clients, franchisees, and environments with professionalism and grace.

Natural Abilities

Magnetic Communicator: You build instant trust and convey expertise with confidence.

Training Excellence: You bring out the best in others through hands-on coaching.

Relationship Genius: You create lasting partnerships that drive retention and satisfaction.

Problem Solver: You turn challenges into opportunities with creativity and calm.

Qualifications

Required: 3 years of operations, training, or account management experience in service-related industries.

Strong communication and interpersonal skills with the ability to train and motivate others.

Detail-oriented and organized with a problem-solving mindset.

Valid driver’s license and reliable transportation for field visits.

Comfortable working flexible hours, including occasional evenings or weekends.

Physical ability to perform cleaning tasks and conduct site inspections.

Tech-savvy with Google Suite and comfortable adopting new tools quickly.

Preferred:

Experience in commercial cleaning, janitorial services, or facility management.

Background in franchise systems or multi-unit operations.

Previous experience in sales, customer service, or coaching.

Knowledge of cleaning chemicals, equipment, and safety procedures.

Your Rewards & Growth Path

Competitive base salary ($50,000-$100,000/yr) commensurate with experience.

Performance bonuses tied to client satisfaction and operational excellence.

Commissions on specialty services you sell.

Growth incentives for franchisee development and account retention.

Career advancement opportunities to senior operations or regional management roles.

Ready to Become Our Operations Hero?

If you’re excited about developing franchisees to greatness, building unbreakable client relationships, and driving quality standards that set the industry benchmark — all while growing your career — we need to talk.

Apply now with your resume and a short note on how you’ll elevate our Birmingham market to legendary status through operational excellence, leadership, and passion.