Client Strategy Manager

Client Strategy Manager - Consumer Finance - NYC

Strativ is partnered with a high-growth Series B disruptor modernizing the $600B debt recovery sector. By replacing legacy friction with data-driven AI, they help top-tier banks streamline collections while providing borrowers with compassionate, personalized paths to financial stability.

They are seeking a high-caliber Customer Success professional from FinTech to transform elite enterprise accounts into high-impact strategic partners.

The Role

• Own 5–7 high-stakes strategic accounts (Top US Banks, Fintechs, Hedge Funds), focusing on deep-rooted partnership rather than transactional volume.
• Act as the intelligence engine between the front line and the Product/Ops teams, filtering "messy" client feedback into systemic roadmap improvements.
• hift the team from "firefighting" to proactive strategy by designing the scalable systems and repeatable playbooks the rest of the org will follow.
• Lead high-level performance reviews that move beyond reporting to root-cause diagnosis, maintaining absolute trust during both wins and crises.

The Ideal Profile

• Early background in management consulting, before moving into Client Strategy / Customer Success.
• 4 years in customer success, or strategic account management with enterprise-level financial institutions.
• Comfortable leveraging APIs, SQL, or BI tools (Looker/Tableau) to extract insights from complex datasets.
• Experience in a high-growth start-up environment where you have not just followed a process, but helped built one from scratch.
• A track record of partnering with Compliance, Product, and Ops to ship improvements without direct authority.