What are the responsibilities and job description for the Revenue Cycle Insurance Manager (Hospital) position at Stratford Solutions Inc.?
Job Title: Revenue Cycle Insurance Manager (Hospital)
Location: Sebring, FL
Work Schedule: Monday to Friday (Normal business hours)
Job Type: Full-Time (Permanent)
Salary: $95,000 $42K Bonus Benefits
Relocation Package: Available
Relocation Package available
Position Summary
The Revenue Cycle Insurance Manager is a senior people leader responsible for driving hospital insurance collections performance through strong leadership, accountability, and payer strategy. This role owns the execution and outcomes of hospital insurance A/R, including aged accounts (90 days), bad debt management, and call center collections operations, leading teams that resolve complex, high-dollar claims while ensuring compliance, consistency, and sustained cash flow..
Key Responsibilities
Leadership, Culture & Accountability (Primary Emphasis)
- Lead, inspire, and develop hospital insurance A/R, call center collections, and denial management teams.
- Build a high-accountability culture focused on collections performance, quality, compliance, and continuous improvement.
- Establish productivity benchmarks for A/R follow-up, aged accounts (90 days), and bad debt recovery.
- Drive performance management, coaching, and succession planning across revenue cycle teams.
Hospital Insurance A/R, Aged Accounts & Denials Strategy
- Own end-to-end performance of hospital insurance A/R, including AR aging, 90 day aged accounts, and bad debt resolution.
- Lead strategies to reduce aged A/R backlog and prevent accounts from rolling into bad debt.
- Oversee denial prevention, management, and appeals across all payer types.
- Direct resolution of high-risk, high-dollar, and complex claims requiring escalation.
Call Center Collections & Patient Financial Engagement
- Oversee call center collections operations, ensuring efficient inbound/outbound patient and payer communication.
- Implement strategies to improve early-stage collections and reduce aging into 90 day buckets.
- Monitor call quality, productivity, and conversion rates to maximize collections performance.
Bad Debt & Recovery Strategy
- Develop and manage strategies for bad debt prevention, classification, and recovery.
- Collaborate with third-party agencies and internal teams to optimize recovery on aged accounts.
- Analyze trends in write-offs and implement corrective actions to minimize revenue leakage.
Payer Relations & Executive Communication
- Serve as escalation point for payer disputes, underpayments, and systemic issues.
- Lead payer negotiations and strategy discussions.
- Present insights on A/R aging, bad debt trends, and collections performance to leadership.
Financial Performance & Reporting
- Monitor KPIs including AR aging, 90 day A/R, bad debt rate, call center collections performance, denial rates, and cash collections.
- Drive accountability through data-driven action plans and performance tracking.
Qualifications
Required
- Bachelor’s degree in Healthcare Administration, Business, Finance, or related field
- 7 years of revenue cycle experience with strong focus on hospital insurance A/R, aged accounts (90 days), and collections leadership
- Proven experience managing call center collections and bad debt recovery strategies
- Strong knoledge of payer regulations and hospital reimbursement
Salary : $42,000 - $95,000