What are the responsibilities and job description for the Field Support Analyst II position at Strategic Systems?
Job Description:
Responsible for troubleshooting and repairing computer software installation and hardware problems of moderate complexity.
Primary duties may include, but are not limited to: Installs a wide variety of computer hardware equipment.
Identifies when software licensing needs to be obtained and installs software of moderate complexity.
Recommends standard software that will meet customer needs and assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries. Provides remote-hands work for other IT groups or outsourcers.
Troubleshoots and repairs computer software problems of moderate complexity which may involve a removal/reinstall of the application or system registry/file changes to fix the incident using more advanced diagnostic tools.
Participates in single and large scale moves. Performs Tech Refresh installations and end user acceptance testing.
Participates in other lights-on projects where technical resources are needed.
May attend regularly scheduled project meetings and provide technical and logistical advice to a project team.
Requires Associate degree or Technical School certification; 3-4 years experience with PC and operating systems, Dell hardware certification; or any combination of education and experience, which would provide an equivalent background. Microsoft A , MCP and Network certifications preferred.
Advanced knowledge and understanding of computer technology.
Physical Requirements:
The physical requirements for this office role include the ability to sit or stand for extended periods, typically up to 8 hours a day, and regularly operate standard office equipment such as computers and phones. Employees should be able to lift up to 15 pounds occasionally and frequently perform tasks that require typing, writing, and document handling. Effective verbal and written communication skills are necessary, along with adequate visual and auditory abilities to read materials and participate in meetings.
EEOC Statement:
Strategic Systems, Inc., and its affiliates, is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We believe diversity drives innovation and we are dedicated to fostering a workplace that respects and values the contributions of all individuals.
Salary : $30 - $35