Field Support Analyst

Audio-Visual (AV) Support Specialist

Location: Indianapolis, IN 46241 (Onsite)

Duration: 3-Month Contract

We are seeking an Audio-Visual (AV) Support Specialist to provide hands-on technical support for training events and end users in a fast-paced enterprise environment. This role is ideal for someone with strong customer service skills, desktop support experience, and a passion for solving technical issues.

Responsibilities

• Provide on-site AV support for training sessions and events.
• Troubleshoot and resolve audio-visual and technical issues.
• Support deskside IT operations and respond to end-user requests.
• Manage and resolve support tickets efficiently.
• Assist with imaging, deployment, and distribution of hardware across multiple locations.
• Deliver proactive, customer-focused technical support.
• Collaborate with internal IT teams to ensure smooth day-to-day operations.
  
  

Required Qualifications

• 2–3 years of IT support or desktop support experience.
• 5 years of customer service experience.
• High School Diploma with relevant technical experience.
• Hands-on experience with:
• Windows 11
• Microsoft Office 365
• Microsoft Intune
• Microsoft Azure
• Active Directory
• Device imaging and deployment
• Strong troubleshooting and communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• IT certifications (CompTIA A , Microsoft, or equivalent).
• Willingness to learn new technologies.
• Collaborative, team-oriented mindset.
  
  

Interview Process

• Technical Phone Screen
• Microsoft Teams Culture Interview
  
  

If you're passionate about technology and enjoy delivering exceptional customer support, we'd love to hear from you. Apply today!

Posted By: Workato API User