Field Service Technician II

CMPCJP00060964

End Client: COMPUCOM 

Job Title:  Field Service Technician II

Location: Marysville OH USA 43040

Duration: 3 months Contract to hire

Position Summary
The Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of point‐of sale (POS) systems, hardware, networking components, and related technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering high quality technical solutions in a fast‐paced restaurant environment.

Key Responsibilities
• Provide exceptional customer service while supporting restaurant operators and staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
• Train restaurant employees for proper use of supported systems and equipment.
• Diagnose and repair product failures; order and replace parts as needed.
• Recommend appropriate products, services, or solutions based on customer needs.
• Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
• Follow established procedures and guidelines while working with minimal to no supervision.
• Report to a Team Lead or Field Services Manager.

Requirements
• Strong customer service and communication skills, with the ability to remain calm under pressure.
• Experience troubleshooting and repairing POS or computer hardware systems preferred.
• Basic understanding of networking concepts and restaurant technology environments.
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
• Willingness to work evenings and participate in an on‐call rotation as needed.
• Reliable transportation for travel between customer locations.
• Completion of account specific training and network cable termination training.

• Are you interested in seeing candidates who are submitted over the max? Yes, but must be willing to accept conversion rate of $22 • Is this position remote or in person? Remote • What will the primary day-to-day responsibilities entail for this person? See Description field above • What are the TOP 2 required skills that candidates must have? Printer hardware repair skills and great customer service skills • What will the work schedule be for this position? Monday - Friday 9am - 6pm with OT and on call as needed • Will there be OC (on call)? Yes • Will there be shift differentials? No • How many overall years of experience should this person have? 0-2 yrs • Do they need any specific certifications or education? No • If contract to hire what is the conversion rate? $22 • How many miles per day will the contractor be driving? Up to 100 miles per day • What radius range should candidates be located from the job location? 20-30 miles • What is the exact work location or city, state, or zip? Marysville, OH 43040 • How soon will the candidate review and interviews start? ASAP • Do you have upcoming vacations or time out of the office? No • What issues have you had with this req in the past? None • Will you utilize clearvision/fieldvision for this role? Yes