Field Service Technician II

CMPCJP00060878

End Client: FUJIFILM NORTH AMERICA CORPORATION 

Job Title: Field Service Technician II

Location: Lake Geneva WI 53147

Duration: 6 months Contract

Shift timings: M-F 8-5

Job Description

• Is this position remote or in person? On-site at client locations

• What will the primary day-to-day responsibilities entail for this person? Our client is currently seeking a qualified Field Technician to join their team in Lake Geneva WI and provide end-user support. This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

• What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience

• What will the work schedule be for this position? M-F 8-5 w/overtime plus travel

• Will there be OC (on call)? No • Will there be shift differentials? No

• How many overall years of experience should this person have? 2 to 3

• Do they need any specific certifications or education? Lexmark printer certification nice to have

• If contract to hire what is the conversion rate? N/A

• How many miles per day will the contractor be driving? Will vary depending on client locations

• What radius range should candidates be located from the job location? Within 75 miles

• What is the exact work location or city, state, or zip? Lake Geneva WI 53147

Duties and Responsibilities:
• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost-effective repair / resolution to minimize customer downtime

Skills and Qualifications:
• Minimum 2 to 3 years of field service experience, specifically in commercial printers required
• Must be able to do extensive traveling via plane and / or car
• Must have commercial / large printer experience; Lexmark printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client-driven environment