What are the responsibilities and job description for the Field Service Technician II position at Strategic Systems?
CMPCJP00060838Job Title: Field Service Technician IILocation: Fort Atkinson WI 53538Duration: 3 months Contract to hireShift timings: Tuesday - Saturday 9 am - 6 pm with 1hr break. Will also have OT, weekends and afterhours required Job DescriptionConversion rate of $22• Is this position remote or in person? Remote, tech will dispatch from their home• What will the primary day-to-day responsibilities entail for this person?As a Field Technician, you will be the primary onsite point of contact for technical and service-related needs. You will troubleshoot, install, configure, and repair laser printers, wide-format printers, kiosks, POS systems, and related hardware/software. When necessary, you will partner with Level II or Lead Technicians to ensure issues are resolved accurately and within required timelines.This is a customer-facing, travel-based role supporting multiple clients through hands-on break/fix, IMAC, and project work at various locations. You will manage all administrative requirements tied to assigned cases, including scheduling onsite visits, ordering and tracking equipment, coordinating returns, providing real-time case note updates, and completing required communications.Daily travel is required, and you will participate in an after-hours on-call rotation for assigned areas. Availability for nights and weekends is required as part of the on-call schedule.• What are the TOP 2 required skills that candidates must have? Previous experience in field services dispatch requiring travel and hands on experience with laptop, desktop, and printer repair.• What will the work schedule be for this position? Tuesday - Saturday 9 am - 6 pm with 1hr break. Will also have OT, weekends and afterhours required. Training would be Monday - Friday 8 am – 5 pm for the first couple weeks until they are released to the field.• Will there be OC (on call)? Yes, rotation based• Will there be shift differentials? No• How many overall years of experience should this person have? 1-2 years hands on experience is preferred• Do they need any specific certifications or education? CompTIA A required. Any manufacturer’s cert such as Fuji, Lenovo, Lexmark etc. is a plus• If contract to hire what is the conversion rate? $22 hr• How many miles per day will the contractor be driving? Varies, 50 - 150 depending on case• What radius range should candidates be located from the job location? 25 miles• What is the exact work location or city, state, or zip? Fort Atkinson, WI 53538• How soon will the candidate review and interviews start? ASAP
Salary : $22 - $23