Field Service Technician

Reports To

Service Manager

Status

Full-Time

Classification

Salary/Nonexempt

Revision

02/2025

We are a leading innovative manufacturer of quality assurance systems for the web processing and printing industry. From our locations in Illinois and Wisconsin, we have built a team that continues the quality innovation and service for our customers worldwide. This position reports to the Elmhurst, Illinois location.

Duties And Responsibilities

• Maintain up‐to‐date technical knowledge of products to install, commission, train, and diagnose problems within Microsoft-based equipment.
• Service previously installed equipment.
• Conduct computer networking.
• Interpret and understand wiring diagrams, single phase AC, DC wiring, voltmeter usage, RS 232 and RS 422, Ethernet protocol (TCPIP) and soldering.
• Serve as Help Desk Technician for OEMs/customers.
• In‐House modules testing and repair.
• Complete and adhere to customer safety expectations.
• Visit customers to review applications and collect technical details for Technical File of new or retrofit orders.
• Prepare Service/Time Report and Acceptance report for customer's approval.
• Provide excellent customer service via phone, email, and onsite.
• Assist in product demonstrations at trade shows.
• Assist with shipping and receiving in office when Parts/Inventory Manager is not available.
• Communicate effectively with customers, salespersons, engineers, and other departments.
• Prepare required documentation and tools for customer site visits.
• Conduct emergency travel to customers.
• Make all air, hotel, and auto travel arrangements according to Company travel policies.
• Provide after-hours on-call customer service support by phone and email according to the on-call schedule (routinely 1 week per month).
• Other duties as assigned.
  
  

Experience Requirements

• Previous Field Service experience of 3 years with international experience a plus.
• Mechanical and electrical aptitude.
• Electrical troubleshooting abilities.
• Proficient in Microsoft-based systems.
• Experience in image processing applications or printing and converting is preferred.
• Ability to work independently.
• Possess an up-to-date driver's license with no physical limitations.
• Physical ability to travel by airplanes for extended periods.
• US Passport required for global and nationwide travel up to 75%.
• Excellent communication skills.
• Spanish language skills a plus.
  
  

Physical Requirements

• Frequent lifting/pushing/pulling/moving weight up to 25 lbs.
• Infrequent lifting/pushing/pulling/moving weight up to 50 lbs.
• Frequent crouching, bending, and twisting in a manufacturing industrial environment.
• Ability to travel with a 50-pound tool chest (on wheels), and agility for stooping, climbing, and crawling on and around equipment during service and training.
  
  

Education Requirements

• Associate's degree in electrical, electronics engineering, or equivalent experience required.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if they are unable or limited in their ability to access job openings or apply for a job on our website due to their disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.