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Service Desk Agent (Tier 1 support)

Strategic Staffing Solutions
Detroit, MI Contractor
POSTED ON 5/13/2026
AVAILABLE BEFORE 6/11/2026

IT Service Desk Analyst

Detroit, MI - Onsite downtown

12 Months W2 contractor role with chance of extending or converting


Role Summary

Service Desk Analyst (Level 1)

  • Provide first-level contact and incident resolution for all users with all issues
  • Uses advanced troubleshooting skills
  • Review knowledgebase articles ensuring accuracy of content
  • Provide accurate and timely logging of incidents and resolution
  • Meet or exceed performance goals
  • Escalate problems as appropriate following Service Desk procedures


Required Skills:

  • 1 year of recent experience in Service Desk/Help Desk operations

Hourly Wage Estimation for Service Desk Agent (Tier 1 support) in Detroit, MI
$26.00 to $32.00
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