What are the responsibilities and job description for the Senior Project Manager-Digital Messaging & Customer Communications position at Strategic Staffing Solutions?
Strategic Staffing Solutions is currently looking for a Project Manager, a W2 contract opportunity with one of its largest clients!!
Job Title: Project Manager
Job Title: Project Manager Digital Messaging & Customer Communications
Position Overview:
We are seeking a highly organized and proactive Project Manager to lead multiple, complex initiatives focused on enhancing digital customer communications. This role is responsible for orchestrating cross-functional efforts to deliver program goals, improve messaging effectiveness, and drive measurable engagement outcomes.
The ideal candidate brings strong project management expertise, a data-driven mindset, and experience optimizing customer communication strategies preferably within financial services or other highly regulated industries.
Required key Responsibilities:
- Manage multiple concurrent projects and align outcomes to achieve broader program objectives
- Develop and maintain program roadmaps, schedules, and success metrics from inception through delivery
- Monitor project progress, identify risks, and implement mitigation strategies
- Continuously improve program performance across cost, schedule, and quality dimensions
- Facilitate communication and coordination across cross-functional teams (product, marketing, design, engineering)
- Build and manage project budgets and resource plans
- Lead stakeholder engagement, ensuring alignment, transparency, and satisfaction
Team-Specific required responsibilities:
- Lead enhancement of high-impact, call-driving message templates to improve clarity and effectiveness
- Oversee transformation of digital document notifications with personalized, actionable content to increase engagement
- Drive end-to-end member journey mapping across multiple lines of business, identifying optimization opportunities
- Use performance data to evolve digital messaging standards and best practices
- Define, measure, and report on KPIs such as:
- Template usage and enhancement volume
- Message delivery and engagement rates (e.g., CTA clicks, opt-outs)
- Journey mapping coverage and impact
Typical Day:
- Update project workflows, assign tasks, and run stand-ups using JIRA
- Track progress and manage deliverables across multiple initiatives
- Collaborate with content strategists and UX teams on messaging and journey design
- Review and refine messaging templates and personalization strategies
- Analyze performance data to identify trends and inform future improvements
- Communicate updates, risks, and insights to stakeholders
Required Qualifications:
- 7 years of project management experience leading complex, multi-initiative programs
- Strong experience with Agile methodologies and risk management practices
- Exceptional organizational skills and attention to detail
- Proven ability to manage stakeholder expectations and competing priorities
- Strong communication skills with the ability to present to all levels of the organization
Required Skills:
- Project Management: Expertise in planning, execution, and delivery of large-scale initiatives
- Data Analysis & Performance Measurement (4 years): Ability to define KPIs, analyze engagement metrics, and generate actionable insights
- Digital Messaging Strategy (5 years): Experience with personalization, journey mapping, A/B testing, and communication platforms
Required Technology & Tools:
- JIRA (workflow management and Agile execution)
- Microsoft Office Suite (Excel, PowerPoint, etc.)
- Box (document collaboration)
- Analytics tools (preferred)
Required Qualifications:
- Experience in financial services or other regulated industries
- Background in digital customer communications or marketing technology
- Familiarity with UX principles and customer journey design
- Strong analytical mindset with a passion for data-driven decision-making
Beware of scams. S3 never asks for money during its onboarding process.
Salary : $75