Senior Project Manager-Digital Messaging & Customer Communications

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Strategic Staffing Solutions is currently looking for a Project Manager, a W2 contract opportunity with one of its largest clients!!

Job Title: Project Manager

Role: W2 contract

Schedule: Onsite

Location(s): San Antonio, TX

Contract Length: 12 months.

Job Title: Project Manager Digital Messaging & Customer Communications

Position Overview:

We are seeking a highly organized and proactive Project Manager to lead multiple, complex initiatives focused on enhancing digital customer communications. This role is responsible for orchestrating cross-functional efforts to deliver program goals, improve messaging effectiveness, and drive measurable engagement outcomes.

The ideal candidate brings strong project management expertise, a data-driven mindset, and experience optimizing customer communication strategies preferably within financial services or other highly regulated industries.

Required key Responsibilities:

• Manage multiple concurrent projects and align outcomes to achieve broader program objectives
• Develop and maintain program roadmaps, schedules, and success metrics from inception through delivery
• Monitor project progress, identify risks, and implement mitigation strategies
• Continuously improve program performance across cost, schedule, and quality dimensions
• Facilitate communication and coordination across cross-functional teams (product, marketing, design, engineering)
• Build and manage project budgets and resource plans
• Lead stakeholder engagement, ensuring alignment, transparency, and satisfaction
  
  

Team-Specific required responsibilities:

• Lead enhancement of high-impact, call-driving message templates to improve clarity and effectiveness
• Oversee transformation of digital document notifications with personalized, actionable content to increase engagement
• Drive end-to-end member journey mapping across multiple lines of business, identifying optimization opportunities
• Use performance data to evolve digital messaging standards and best practices
• Define, measure, and report on KPIs such as:
• Template usage and enhancement volume
• Message delivery and engagement rates (e.g., CTA clicks, opt-outs)
• Journey mapping coverage and impact
  

Typical Day:

• Update project workflows, assign tasks, and run stand-ups using JIRA
• Track progress and manage deliverables across multiple initiatives
• Collaborate with content strategists and UX teams on messaging and journey design
• Review and refine messaging templates and personalization strategies
• Analyze performance data to identify trends and inform future improvements
• Communicate updates, risks, and insights to stakeholders
  
  

Required Qualifications:

• 7 years of project management experience leading complex, multi-initiative programs
• Strong experience with Agile methodologies and risk management practices
• Exceptional organizational skills and attention to detail
• Proven ability to manage stakeholder expectations and competing priorities
• Strong communication skills with the ability to present to all levels of the organization
  
  

Required Skills:

• Project Management: Expertise in planning, execution, and delivery of large-scale initiatives
• Data Analysis & Performance Measurement (4 years): Ability to define KPIs, analyze engagement metrics, and generate actionable insights
• Digital Messaging Strategy (5 years): Experience with personalization, journey mapping, A/B testing, and communication platforms
  
  

Required Technology & Tools:

• JIRA (workflow management and Agile execution)
• Microsoft Office Suite (Excel, PowerPoint, etc.)
• Box (document collaboration)
• Analytics tools (preferred)
  
  

Required Qualifications:

• Experience in financial services or other regulated industries
• Background in digital customer communications or marketing technology
• Familiarity with UX principles and customer journey design
• Strong analytical mindset with a passion for data-driven decision-making
  
  

Beware of scams. S3 never asks for money during its onboarding process.