What are the responsibilities and job description for the Customer Service Specialist position at Strategic Staffing Solutions?
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is hiring multiple Customer Resolution Specialists for a contract opportunity with one of our largest clients located in Detroit, MI!
Title: Customer Resolution Specialist I (multiple openings)
Location: Detroit, MI (Remote after initial onsite training)
Duration: 6 Months W2 contract role
Pay Rate: $20-22/HR
Shifts: 4 days/week; apprx. hours 9am – 7pm; Flexible schedule
Job Summary
As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.
Key Accountabilities
- Initiate and respond to customer inquiries related to various products and services.
- Gather and analyze current and historical data from customer records to respond to service requests and inquiries.
- Follow-up with key contacts within Customer Care and other departments to ensure timely resolution of complaints, inquiries and requests.
- Conduct customer business within Michigan Public Service Commission rules and established guidelines.
- Process customer payments per established guidelines.
- Communicate with customers effectively and accurately.
Qualifications:
- High school diploma, or equivalent, with two years of experience in a customer contact professional environment
- OR- Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment
- OR- Associate degree, or above, with one year of experience in a customer contact professional environment
Additional requirements:
- Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
- Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
- Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
- Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination.
- Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
- Maintain an internet access at a home location with at least 20 mbps
*Beware of scams. S3 never asks for money during its onboarding process
Salary : $20 - $22