Account Manager (Bilingual a plus)

Account Manager – Staffing & Client Relations

Express Employment Professionals | Richmond, VA

Pay: $22.00–$25.00 per hour, based on experience

Job Type: Full-Time | Monday–Friday

Be the Face of a Winning Team. Build Relationships. Make an Impact.

Express Employment Professionals is looking for a ROCKSTAR Account Manager!

Are you a natural relationship builder who enjoys working with people, solving problems, and making things happen?

We are looking for a confident, energetic, and highly motivated Account Manager who can develop strong client relationships, support our associates, and ensure our staffing operations run smoothly.

This is NOT a sit-behind-a-desk position!

You'll be out on the production floor, walking through warehouses and manufacturing facilities, checking in with associates, meeting with supervisors, and building trusted partnerships with decision-makers.

If you are someone who takes ownership, communicates exceptionally well, and believes that great service starts with being present, we want to meet you!

What You'll Be Doing

Client Relationships & Account Management

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular onsite visits and client check-ins to ensure satisfaction.
• Develop strong working relationships with supervisors, department managers, HR teams, and key decision-makers.
• Proactively identify client concerns and resolve issues before they become problems.
• Understand each client's business, staffing needs, operational challenges, and expectations.
• Identify opportunities to expand our partnerships and increase business with existing clients.

Onsite Associate Engagement

• Walk production floors, warehouses, and work areas to engage directly with our associates.
• Conduct regular associate check-ins to assess performance, attendance, morale, and job satisfaction.
• Build trust with associates while maintaining professionalism and accountability.
• Address workplace concerns and communicate issues to the appropriate leadership team.
• Assist with coaching, attendance expectations, performance improvement, and associate retention.
• Ensure new associates are welcomed, supported, and prepared for success.

Safety & Workplace Compliance

• Conduct routine onsite safety observations and workplace checks.
• Identify and report potential safety concerns to client management and internal leadership.
• Reinforce client-specific safety procedures and expectations.
• Follow up on workplace incidents, safety concerns, and corrective actions.
• Partner with client safety personnel to help promote a safe working environment.

Account Performance & Communication

• Monitor attendance, staffing levels, employee performance, and client satisfaction.
• Work closely with recruiting teams to ensure staffing needs are communicated and addressed.
• Provide regular updates to clients and Express leadership.
• Conduct structured account reviews and document follow-up activities.
• Assist in resolving operational challenges quickly and professionally.
• Take ownership of assigned accounts and ensure service commitments are fulfilled.

What We're Looking For

• Prior experience in staffing, account management, manufacturing, logistics, or customer service preferred.
• Strong interpersonal skills and the ability to build rapport with associates and executives alike.
• A confident communicator who is comfortable speaking with supervisors, HR professionals, and business owners.
• Highly organized, dependable, and able to manage multiple accounts and priorities.
• A proactive problem-solver who takes initiative rather than waiting for direction.
• Comfortable spending significant time walking through industrial, manufacturing, and warehouse environments.
• Strong follow-up skills and exceptional attention to detail.
• Ability to handle sensitive employee and client situations with professionalism.
• Working knowledge of Microsoft Office and basic reporting systems.
• Valid driver's license and ability to travel locally between client locations.

Bilingual English/Spanish skills are a plus!

What Makes You Successful Here?

You don't just manage accounts — you own the relationship.

You understand that the best Account Managers don't wait for complaints. They're already onsite, talking with associates, checking with supervisors, spotting potential problems, and finding ways to improve performance.

You know how to earn the trust of a forklift operator, a production supervisor, and a company president.

You are visible, responsive, accountable, and committed to delivering an outstanding customer experience.

Why Join Express Employment Professionals?

Express Employment Professionals is part of one of the largest staffing organizations in North America, connecting businesses with great people and providing workforce solutions that make a difference.

Our team believes in five core values:

1. Be Caring of All Others.
2. Be Passionate About Excellence.
3. Pursue Outrageous Goals.
4. Embrace Chaos.
5. Be Healthy, Humble, Hungry, and Have Fun!

We are passionate about building lasting relationships, delivering exceptional service, and helping our associates and clients succeed.

Compensation

$22.00–$25.00 per hour, depending on qualifications and experience.

• Full-time position
• Opportunity for professional growth
• Supportive, performance-driven team environment
• Opportunity to make a direct impact on client satisfaction and business growth

Ready to Take Ownership?

If you are a people person with strong leadership instincts, excellent follow-through, and a passion for delivering outstanding service, we want to hear from you.

Apply today and tell us why you would be a great addition to our Account Management Team at Express Employment Professionals!