What are the responsibilities and job description for the Account Manager position at Spire Pest Control?
Account Manager / Customer Retention Specialist
About Spire Pest Control
At Spire Pest Control, we do more than eliminate pests—we help protect our customers’ homes, families, and peace of mind. We’re a growing company known for dependable service, strong customer relationships, and a team that genuinely cares about doing great work.
We’re looking for a confident, dependable professional who enjoys solving problems, connecting with people, and turning frustrated customers into happy, long-term clients.
About the Position
As our Customer Retention Specialist / Account Manager, you’ll play an important role in strengthening customer relationships and protecting the company’s recurring business. When a customer is considering cancellation, you’ll listen to their concerns, identify the real issue, and find a solution that rebuilds their confidence in Spire.
This is an excellent opportunity for someone who is persuasive without being pushy, takes ownership of problems, and gets satisfaction from saving customer relationships.
What You’ll Do
- Speak with customers who are considering cancellation and work to retain their business
- Listen carefully to customer concerns and provide practical, personalized solutions
- Clearly explain the value and benefits of Spire’s services
- Manage existing customer accounts and help improve long-term satisfaction
- Follow up with customers to ensure concerns have been fully resolved
- Maintain accurate, detailed notes and account updates in our CRM
- Coordinate with technicians and office team members to deliver an excellent customer experience
- Identify appropriate opportunities to recommend additional services
- Track customer feedback and report recurring concerns to leadership
- Arrive on time and ready to work for every scheduled shift
What We’re Looking For
- Experience in customer service, customer retention, sales, or account management
- Strong communication, listening, and problem-solving skills
- A confident and professional approach to handling difficult conversations
- The ability to remain calm, positive, and solution-focused
- A persuasive personality with a genuine desire to help customers
- Strong follow-through and attention to detail
- Dependability, punctuality, and personal accountability
- Experience using CRM or scheduling software is a plus
- Service-industry or pest-control experience is helpful but not required
Why Join Spire?
- Make a direct and measurable impact on company growth
- Work with a supportive, team-oriented company
- Build valuable experience in customer relations and account management
- Paid time off
- Employee discounts
- Opportunities to grow as Spire continues to expand
Job Type: Full-time
Work Location: In person
If you’re dependable, confident, and great at turning problems into solutions, we’d love to hear from you.
Pay: From $18.50 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Paid training
Work Location: In person
Salary : $19