What are the responsibilities and job description for the Customer Service Associate position at Strata Skin Sciences?
Job Description
We are looking for a Customer Service Associate to join out team. The Customer Service associate is responsible for providing customer support, sales support, field service support and processing orders for company products and services, expediting and coordinating flow of work within or between internal departments, and act as a liaison between customers and the company for resolving any product or service issues.
ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:
STRATA Skin Sciences is a medical technology company dedicated to developing, commercializing and marketing innovative products for the in-office treatment of various dermatologic conditions such as psoriasis, vitiligo, and acne. Its products include the XTRAC® excimer laser, VTRAC® lamp systems, and the TheraClear®X Acne Therapy System.
STRATA Skin Sciences is a medical technology company dedicated to developing, commercializing and marketing innovative products for the in-office treatment of various dermatologic conditions such as psoriasis, vitiligo, and acne. Its products include the XTRAC® excimer laser, VTRAC® lamp systems, and the TheraClear®X Acne Therapy System.
We are looking for a Customer Service Associate to join out team. The Customer Service associate is responsible for providing customer support, sales support, field service support and processing orders for company products and services, expediting and coordinating flow of work within or between internal departments, and act as a liaison between customers and the company for resolving any product or service issues.
ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:
- Process customer orders via phone, mail or fax and provide pricing, delivery & current order status.
- Ensure all orders and services are properly inputted and invoiced.
- Maintain goodwill of customer during service period.
- Obtain customer purchase order numbers when necessary for services performed and products purchased.
- Resolve customer and sales management requests for adjustments in orders or billing.
- Liaison between customers, sales and appropriate internal depts. Provide interdepartmental assistance as required (e.g. accounting, shipping, quality assurance, patient/reimbursement support and field service.)
- 2 to 4 years retail or customer service experience
- Excellent telephone skills
- Multi-task capabilities
- Basic computer skills via ERP with knowledge of Microsoft Office Suite (Outlook, Excel, Word)
STRATA Skin Sciences is a medical technology company dedicated to developing, commercializing and marketing innovative products for the in-office treatment of various dermatologic conditions such as psoriasis, vitiligo, and acne. Its products include the XTRAC® excimer laser, VTRAC® lamp systems, and the TheraClear®X Acne Therapy System.
STRATA Skin Sciences is a medical technology company dedicated to developing, commercializing and marketing innovative products for the in-office treatment of various dermatologic conditions such as psoriasis, vitiligo, and acne. Its products include the XTRAC® excimer laser, VTRAC® lamp systems, and the TheraClear®X Acne Therapy System.