What are the responsibilities and job description for the Customer Service Associate position at Beacon Hill?
Overview
Our client in King of Prussia is seeking a Customer Service Representative to handle customer inquiries, resolve issues, and provide support across multiple communication channels on a temp to perm basis. This role ensures customer satisfaction by delivering accurate information and timely solutions.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat
Resolve product or service issues by clarifying concerns and determining solutions
Document customer interactions and maintain accurate records in CRM systems
Process orders, returns, and account updates
Escalate complex issues to appropriate departments when necessary
Provide feedback to management on recurring customer concerns
Support team goals by meeting performance metrics and service standards
Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred
2 years of customer service experience in a call center or office environment
Strong communication and problem-solving skills
Proficiency with Microsoft Office and CRM software
Ability to manage multiple tasks and maintain professionalism under pressure
Employment Type
Full-time
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™