What are the responsibilities and job description for the AC Dispatch Coordinator position at Strada Services?
Job Details
Description
Job Summary:
The AC Dispatch Coordinator is responsible for answering incoming calls, scheduling service appointments, and performing a variety of administrative and office support task to ensure efficient daily operations.
Supervisory Responsibilities
Description
Job Summary:
The AC Dispatch Coordinator is responsible for answering incoming calls, scheduling service appointments, and performing a variety of administrative and office support task to ensure efficient daily operations.
Supervisory Responsibilities
- None.
- Schedules drivers for pick-up and delivery; selects most efficient routes for each driver.
- Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
- Consolidates orders into truckloads for specific destinations.
- Anticipates weather complications along routes and at the drivers’ destinations; communicates delays and route changes as necessary.
- Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
- Maintains and reviews billing and operation records; monitors daily logs for errors and/or compliance violations.
- Monitors drivers’ working hours to ensure compliance with federal and state laws and regulations.
- Oversees maintenance and repair schedules for vehicles.
- Performs other related duties as assigned.
- Excellent verbal and written communication skills.
- Strong organizational skills to prepare and assign routes.
- Strong leadership skills to ensure drivers’ compliance with direction and assignments.
- Basic understanding of geographical area and mapping programs to facilitate efficient routing.
- Proficient with or able to quickly learn dispatch and recordkeeping systems.
- Ability to work at a fast pace and under pressure.
- Thorough understanding of shipping industry.
- High school diploma or equivalent required; Associate degree in Transportation, Logistics, or related field preferred.
- At least three years of related experience and execution of similar duties required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.