Registration Services Supervisor - Registration MSD - FT - Day

Position Status

Full time

Shift

First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours Per Week

40

Job Information

Exemption Status: Non-Exempt

A Brief Overview

The individual in this role is a key member of the management team responsible for organizing, evaluating, and staffing his/her assigned area within the department to complete the activities within the revenue cycle in a timely fashion and in accordance with departmental and organization policies and procedures. The incumbent supervises revenue cycle functions through a group of employees who perform complex tasks which are completed to ensure timely processing of patient accounts, maximum customer service and satisfaction, maximum teamwork, maximize cash flow, and minimize bad debt. The incumbent is responsible for the financial, quality, productivity and resource management and is expected to utilize methods and systems which are cost effective and in compliance with required standards, rules and regulations. These activities are completed following established policies and procedures, and in compliance with Joint Commission, Medicare, Payer contracts, HIPAA, regulatory agencies and the organization's Code of Conduct.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Related degree field. Preferred
  
  

Experience Qualifications

• 2 years Experience in a clinical healthcare setting such as physician's office or hospital relating to patient financial services, patient registration, patient scheduling or related healthcare setting. Required
• Supervisory experience. Preferred
  
  

Skills And Abilities

• Sophisticated customer service skills.
• Understanding of medical/clinical treatment processes.
• Detailed knowledge of major third party payers and contracts.
• Working knowledge of medical terminology.
  
  

What you will do

• Detailed understanding of all technical primary and secondary billing requirements for assigned third party payors and contracts. Understands the Medical and Clinical services provided by the organization.
• Serves as liaison between registration areas and other departments and/or medical personnel and promotes cooperative relations during assigned shift. Attends and participates at departmental and interdepartmental team meetings, workgroups and other educational programs. Accommodates and supports the changes required to meet departmental and organizational goals and customer needs.
• Ensures necessary data, identified processing issues and related information is provided to departmental management, appropriate departments and individuals within the organization in a timely manner. Meets regularly with staff to communicate department activities, department and organizational performance and changes within the department and organization.
• Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested. Identifies and recommends computer system enhancements, computer applications and procedural changes to improve (1) accuracy and timing of claim submissions; (2) accuracy of third party payer and patient payments; (3) customer relations, and (4) efficiency of operations.
• Assists the Director in reviewing and maintaining annually appropriate registration policies and procedures; quality improvement plans; safety, infection control, disaster and security programs according to established licensing and accrediting body standards.
• Interviews and selects high quality and dedicated candidates for staffing positions within department in collaboration with the Director. Provides guidance, coaching, counseling and discipline for departmental staff. Perform performance appraisals for departmental staff within mandated deadlines.
• Assists with the revision or development of the department's internal documents, procedural manuals and forms, as requested. Answers questions from other staff or departments/offices by phone or e-mail in a timely manner.
• Consistently and accurately documents accounts with activities as needed in a timely manner.
• Informs management of any known or suspected violations by other employees or suppliers.
• Assists Director with development and maintenance of criteria-based job descriptions for all staff indicating primary responsibilities and specific performance standards. Assists Director with the assessment of staff to identify training and educational development program needs.
• Prepares and submits work schedules and task assignments for department staff.
• Monitor, discuss, counsel and provide advice to staff regarding work competency standards as notified or identified through established quality & productivity reports and reviews.
• Encourages staff to function as a team with free exchange of problem identification and solution ideas within the group.
• Serves as liaison between department, other departments and/or personnel and establishes cooperative relationships with those contacted in the course of work. Meets regularly with staff to effectively communicate department activities, department and organization performance and changes within the department and organization.
• Assists the Director in the preparation of the annual budget for operating expenses, capital equipment and new program/personnel for director approval. Implements approved budget to ensure department operates within allocated funds. Submits explanation of budget variances and contingency plans when requested/required.
• Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements. Completes the annual mandatory in-service and other conditions of employment requirements. Attends internal and external seminars for personal growth and development and shares pertinent information with other team members. Attends leadership sessions as provided by the organization.
  
  

Travel Requirements

• 10% Travel to other locations.
  
  

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned
  
  

Patient Facing Options

• Position is Patient Facing
  
  

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
  
  

Remote Work Capability

• On-Site; No Remote
  
  

Scope

• Has Supervisory Responsibility
• Has Budget Responsibility
  
  

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 30 lbs
• Pulling: Occasionally 1-3 Hours up to 30 lbs
• Pushing: Occasionally 1-3 Hours up to 30 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 30 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 30 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Rarely less than 1 hour
• Talking: Frequently 3-5 Hours
• Walking: Frequently 3-5 Hours
  
  

Working Conditions

• Combative Patients: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
  
  

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.