Sales Manager

ONSITE IN PRESCOTT, AZ

Sales Manager

Role purpose (position scope):

Reporting to the Business Unit Manager, the Sales Manager is a high-visibility, developmental leadership role responsible for supporting the day-to-day commercial and operational execution of the Business Unit. Serving as a primary interface between customers and the clients’s internal teams, the Sales Manager ensures customer requirements are clearly defined, communicated, and executed effectively across engineering, operations, customer service, and other support functions. This role requires the ability to balance customer needs, operational constraints, and business priorities to support sound and profitable business decisions.

The Sales Manager is responsible for driving timely cross-functional action to support customer commitments and Business Unit objectives. This role drives resolution of customer and operational issues, supports pricing and contract activities, identifies new business opportunities, and ensures alignment and accountability across engineering, operations, customer service, and other functional teams. The Sales Manager also serves as a primary escalation point for customer and business issues and helps maintain continuity of Business Unit operations during periods of Business Unit Manager absence or travel.

ONSITE IN PRESCOTT, AZ - this role is not available for remote work

Key Responsibilities:

• Own day-to-day customer relationships and serve as a primary point of contact for assigned accounts
• Drive cross-functional accountability across engineering, operations, customer service, and Business Unit teams to ensure customer commitments are met and issues are resolved quickly and effectively
• Coordinate with Sales Engineers and internal teams to ensure customer requirements are translated into actionable technical and operational plans
• Identify customer needs and develop business cases, pricing strategies, and commercial opportunities
• Participate in and coordinate contract negotiations, opportunity development, and commercial activities to drive bookings and profitable growth
• Monitor sales, bookings, and account performance to identify risks, opportunities, and required corrective actions
• Partner closely with the Business Unit Manager to support forecasting, annual business planning, and strategic initiatives
• Act as a key escalation point for customer concerns, operational challenges, and execution issues requiring cross-functional coordination
• Support continuity of Business Unit operations and decision-making during periods of Business Unit Manager travel or absence
• Analyze sales trends, market conditions, customer feedback, and competitive activity to support tactical and strategic decision-making
• Represent the client at customer meetings, trade shows, and industry events to strengthen relationships and identify growth opportunities
• Other duties as assigned, consistent with the scope and level of the role

Education and Experience:

• Bachelor degree or higher from an accredited university or college
• 3 years of sales experience, preferably in the aerospace and defense industry
• Experience working in cross-functional manufacturing or engineering-driven environments preferred

Core Competencies:

• Strong analytical, verbal, written, and interpersonal communication skills with the ability to effectively interface with customers, management, and cross-functional teams across multiple cultures
• Strong business judgment and a solution-oriented approach to resolving customer, operational, and commercial challenges
• Ability to drive accountability and coordinate cross-functional teams in a fast-paced environment without direct reporting authority
• Negotiation, pricing, and contractual knowledge with the ability to support profitable business decisions
• Ability to navigate ambiguous or changing customer requirements throughout the sales cycle and order fulfillment process
• Strong organizational and prioritization skills with the ability to manage multiple customer issues, opportunities, and business activities simultaneously
• Ability to identify customer needs and translate them into actionable business and operational requirements
• Strong attention to detail and ability to analyze sales, bookings, forecasting, and customer performance data
• Ability to collaborate effectively with engineering, operations, finance, and customer service teams to support customer and business objectives
• Ethical leadership, professionalism, and sound decision-making skills
• Regular and reliable attendance; consistent physical presence is required to effectively perform the essential functions of the role, including customer interaction and cross-functional collaboration
• Employees must be physically onsite to perform the majority of the essential job functions
• Proficient command of English operational and legal language, both written and verbal
• Proficient with Microsoft Office, Enterprise Resource Planning (ERP) systems, and Customer Relationship Management (CRM) software
• Experience with aerospace products, manufacturing environments, or aerospace technologies preferred

Key Measures and Milestones:

• Achieve or exceed Business Unit bookings and sales targets
• Improve customer satisfaction metrics as measured through customer scorecards and feedback
• Improve responsiveness and resolution time for customer issues and escalations
• Maintain quarterly bookings forecast accuracy
• Drive conversion of identified customer opportunities into bookings and revenue
• Support achievement of Business Unit profitability and operational performance objectives

Work Environment:

• ONSITE IN PRESCOTT, AZ - this role is not available for remote work
• Ability to travel domestically and internationally up to 20% as required for customer meetings, trade shows, and business support activities
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The employee primarily works in an office environment that is quiet and equipped with temperature control systems while performing the duties outlined above.

This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.