Front Desk/Medical Assistant

SUMMARY: The medical receptionist/medical assistant will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient work flow and patient care.

Job Duties & Essential Functions:

• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Place patients in the examination rooms and document using the electronic medical record, medications, vitals and main reason for visit.
• Perform screening and measuring procedures, which include but are not limited to, height, weight, blood pressure, pulse, temperature, EKG.
• Obtain previous test results from outside labs, radiology, physicians’ offices, etc.
• Prepare rooms after each patient and for specific procedures as needed.
• Ensure the cleanliness and adequate supply of medical inventory in each exam room.
• Ensure HIPAA and OSHA guidelines are followed at all times.
• Perform all other duties as assigned by management.

Required Education & Qualifications:

• High School diploma/GED.
• Must be proficient in using an EMR and a practice management system.
• Must have the ability to multi-task and pay close attention to detail.
• Must have knowledge of insurance companies and their requirements for copays, referral/authorizations.
• Must have basic computer skills, including emailing and proficiency in Microsoft Word and Excel
• Must have excellent organization skills.
• Must have superior written and expressive communication skills.
• Must have ability to work as an efficient team member.

Preferred Qualifications:

• Certified in phlebotomy.
• CPR/AED Certified.

Physical Demands:

Medical Assistants may spend a great deal of their professional day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day. Bending or twisting of the body may also be a frequent occurrence.