Patient Coordinator

Essential Job Functions:

• • Perform all necessary receptionist duties including answering, screening and
  • Routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages.
• • Be polite and courteous at all times.
  • Be able to triage phone calls and determine if urgent, give call to physician or nurse immediately.
• • Greet and register each patient as they arrive.
  • Verify patient demographics and insurance information into the EMR.
  • Collect any necessary co-payments.
  • Notify the provider/staff of patients' arrival.
  • Schedule patient appointments.
  • Schedule any services or procedures as needed.
  • Maintain/prepare patient charts and physician schedule.
  • Open and close office, if needed.
  • Ensure HIPAA & OSHA guidelines are followed at all times.
  • Responsible for observing, keeping track of the flow of patients in and out of the clinical areas without sacrificing the collection and input of correct demographic and insurance information.
  • Verify front end coordinators are accurately tagging patients and moving them into the clinical area reviewing time management and ease of check in.
  • Reviewing back end coordinators, making sure they are expeditiously coordinating the care of patients by capturing and executing through GEMMS all post encounter orders.
  • Ensuring that patients are accurately registered and that all proper paperwork has been filled out completely and any waivers and/or copays have been completed and collected.
  • Verifying monies are entered into the GEMMS (or Power Works program as necessary) and review daily payments reconciling to actual monies posted for daily deposit

Qualifications:

• • Knowledge of Medical Terminology.
  • Understanding of various insurance plans and the need for authorization/referrals.
• • Intermediate level of knowledge of front desk, billing, scheduling, insurance carriers requirements, and copays/deductibles/coinsurances.
  • Computer and/or EMR experience.
  • At least one year of prior work experience in a medical office.
  • Excellent communication skills.
  • Ability to multi-task.
  • Attention to detail.

Physical Demands:

Must be able to sit for long periods of time, and must have manual dexterity to work computer systems and keyboard. It is reasonable to anticipate lifting 10 -15 pounds in any given day.