What are the responsibilities and job description for the Customer Care Representative position at Stones River Electric?
Job Description
Stones River Electric is currently seeking a highly motivated and detail-oriented Customer Care Representative to join our team, in office. This position offers an excellent opportunity for individuals looking to contribute to a dynamic and growing company while providing exceptional service to our internal and external customers. The successful candidate will be responsible for managing customer inquiries, processing service requests, and ensuring timely and accurate billing information.
Primary Responsibilities:
Company Description
Stones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!
Stones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!
Stones River Electric is currently seeking a highly motivated and detail-oriented Customer Care Representative to join our team, in office. This position offers an excellent opportunity for individuals looking to contribute to a dynamic and growing company while providing exceptional service to our internal and external customers. The successful candidate will be responsible for managing customer inquiries, processing service requests, and ensuring timely and accurate billing information.
Primary Responsibilities:
- Create work orders from customer service requests in a timely and efficient manner
- Regularly update customer portals with relevant information and data
- Collaborate with account managers to communicate information and ensure work orders and quotes are handled for our customers.
- Upload and maintain documentation within customer portals and our accounting/work order system
- Perform data entry tasks to ensure accuracy and consistency of customer information
- Strong Attention to Detail and excellent organizational skills to ensure accuracy in all tasks
- Proficient in Microsoft Excel and Microsoft Office Suite
- Minimum of 2 years of customer service experience, with a proven track record of handling customer inquiries and service requests
- Excellent communication skills, with the ability to address customer needs effectively and professionally
- Competitive Benefits package including; Medical, Dental, and Vision Insurance
- Life Insurance benefits
- Paid Holidays and Vacation Time
- 401(k) Matching
- Sign-On Bonus
Company Description
Stones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!
Stones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!